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Laboratory Customer Support Representative Jobs in Austin, Texas

Customer Support Representative L2 (Seasonal)
By SupportNinja At Austin, TX, United States
Experience using and updating a Knowledge Management System
Experience using a CRM system or similar tool to manage customer interactions.
Write at least ten informative and accurate weekly knowledge base articles to help customers solve their problems.
Sees tasks through to completion and offers support as needed
Previous experience in customer support, preferably in a SaaS company.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Customer Support Representative Jobs
By Growth Cave At Austin, TX, United States
Onboarding, coaching, and holding clients accountable to their action items & goals
Handling any feedback, complaints, disputes, or refund requests with tact and understanding
Preventing & Resolving Refund/Cancelation Requests
Moving Clients Through The Training To Each Milestone
Providing Marketing & Sales Coaching To Clients
Keeping Asana Organized & Up-To-Date
Customer Support Representative Jobs
By ZOLL LifeVest At , Chelmsford
Technical education, job experience or a combination of both required and
Experience working remotely with space for an “at-home workstation” required and
Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL) required and
Excellent verbal and written skills
Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
Provide customer service and technical support of all Itamar Medical products and services.
Laboratory Systems Support Manager
By Sonic Healthcare USA At Richardson, TX, United States
Utilize effective management, communication, and leadership skills to manage a team that continuously strives to provide superior customer service.
Exceptional time management skills with ability to prioritize appropriately
Define, document and enforce policies and procedures pertaining to issue management, customer management, and documentation activities.
Manage internal and external stakeholder expectations by proactively reporting, identifying and escalating risks, and recommending actions and strategies.
Manage the Application Support team’s compliance to Service Levels on an average of 90% of support incidents.
Manage the Centralized Service Desk by monitoring performance, ensuring growth in responsibility, and developing policies and procedures consistent with ITIL principals.
Customer Support Representative Jobs
By NoGigiddy At , Houston, Tx $15 - $20 an hour
Demonstrated experience in a customer service role, confirming your skills and capabilities in the field.
Robust problem-solving abilities and conflict resolution skills, showing that you can handle challenging situations and find effective solutions.
Outstanding communication and interpersonal skills, facilitating effective customer interaction.
Handle customer inquiries through multiple channels, including phone, email, and chat, demonstrating your versatility and adaptability.
Provide clear, useful information about our products and services to ensure customers can fully capitalize on their relationship with us.
Resolve customer complaints with a level-headed, effective approach, showcasing your professionalism under pressure.
Customer Support Representative Jobs
By FloSports At , Austin, 78702, Tx
Excellent computer skills; knowledge of G-Suite, Microsoft Office
Contribute to the team and customer knowledge base
Experience in Salesforce or CRM databases
1-2 years’ experience in customer service
Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV
Ability to work from home with access to a high speed internet router
Laboratory Sales Representative (Houston)
By Flow Health At Houston, TX, United States
Utilize and maintain a Customer Relationship Management database (CRM)
Minimum 1-3 years outside sales experience in a diagnostic clinical laboratory role and/or with a healthcare firm.
Strong understanding of clinical testing and specimen requirements
Strong communications skills and attention to detail
Maintain proficient level of competitive knowledge
Bachelor’s degree in business administration, communications, marketing or other applicable major
Customer Support Representative Jobs
By Labster At Greater Boston, United States
Create and update knowledge articles
Previous SaaS experience with tech support & customer support is a plus
Experience with Intercom or similar chatbot tool preferred
If you’ve got these skills, we’d love to hear from you
Answer live chat queries on Intercom, the awesome chat tool we use
Cover a critical shift that includes weekends from 10 AM EST to 7 PM EST Thursday through Monday
Customer Service Representative (On-Site, Laboratory)
By Sonic Reference Laboratory At Georgetown, TX, United States
Job Functions, Duties, Responsibilities And Position Qualifications
Minimum – 1 year of laboratory training or experience or both in a laboratory performing high complexity testing.
Preferred – 1 year or more of Call Center and laboratory experience.
Excellent customer service and communication skills.
Minimum – High School Diploma or equivalent (GED)
Preferred – Associates degree or Medical Assistant training
Customer Support Representative Jobs
By Instructional Empowerment At Blairsville, PA, United States
1-3 years of experience of the same or similar position
Here’s the schedule you’ll work and the total compensation & Benefits package:
Updating contact information for accounts.
Escalate customer inquiries when needed.
Responsible for inbound and outbound calls with customers.
Responsible for technical support including but not limited to password resets and system navigation.
Customer Support Representative Jobs
By Linden Lab At Duluth, GA, United States
6 months of experience in customer facing environments (retail/support) or a related field; experience in the gaming industry is a plus.
Excellent verbal, written and listening communication skills
High school diploma, some college preferred, but we will consider candidates with a higher level customer facing work experience only.
Hybrid in-office and work-remote role
Effective and thoughtful responses to customer inquiries regarding billing, product features, and account access via telephone and support ticket
Partnership with other Customer Support team members to collaborate to address sensitive customer issues
Customer Support Representative 2 Jobs
By Deacero USA, Inc At Poplar Bluff, MO, United States
Experience with Customer Relationship Management (CRM) software is a plus
At least 2 years of experience in customer service or a related field
Excellent communication skills, both written and verbal
Knowledge of Microsoft Office Suite
Responding promptly to customer inquiries
Communicating with customers through various channels including phone, email, and chat
Customer Support Representative Jobs
By Wisper Internet At Belleville, IL, United States
Adaptable to fast-paced environment & able to prioritize job duties
1+ year customer service experience
This position is eligible for Work from Home
To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers
401(k) plan with up to 4% company match
Long & short-term disability insurance
Customer & Sales Support Representative
By LC EXCLUSIVE At Miami, FL, United States
Present, promote and sell products using proven sales techniques to prospective customer
Ability to interact, communicate and negotiate effectively.
Address customer inquiries in a positive, friendly manner.
Collaborate with other departments to develop workable business solutions to customer satisfaction issues.
A high school diploma or GED equivalently.
Internet savvy- Must know how to use the internet
Customer Support Representative Jobs
By Rockbot At Oakland, CA, United States
Excellent time management skills; comfortable multi-tasking
Create an amazing experience for all customers
Excellent written and verbal communication skills
A can-do attitude and amazing problem solving skills
Must be able to work Eastern Standard Time to qualify*
Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
Customer Support Representative Jobs
By M.Coast Enterprise At Whittier, CA, United States
Desired Skills, Experience, and Qualifications:
Knowledge of our client’s products and staying up to date with any new promotions they may be offering
Other duties within the scope, spirit, and purpose of the job, as requested by management
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Knowledge of each territory location, community and ability to teach to other Customer Service Associates
2+ years of related experience in customer service
Customer Support Representative Jobs
By Dymax At Torrington, CT, United States
Experience with ERP systems and data entry critical, JE Edwards E-1 preferred
3+ years of experience of customer support in a manufacturing setting
Strong communication and interpersonal skills; great telephone manner
Excellent typing, spelling, proofing, grammar, and organizational skills are critical
Dymax offers its employees attractive salaries
Excellent benefits packages that include
Representative 2, Customer Support Jobs
By Rite Aid At , Remote
Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
H.S. Diploma or General Education Degree (GED) required.
Research and resolve complex customer situations
Maintain phone and web queue availability as required to meet service standards.
Verify customer records for accuracy and update as necessary.
Customer Support Representative Jobs
By Thales At Orlando, FL, United States
Responsible for the WIP management of each assigned customer. First point of customer contact.
Works the Account Management Team (AMT) members to drive understanding and tracking of customer products and fleets.
Certification/Associates Degree required or (equivalent work experience).
Utilizes web based tools as needed to manage customer accounts. Ex. AeroExchange, ILS, etc.
Additional duties as assigned by team leader / Customer Support Manager.
Minimum of 4 years of direct Customer Service related experience, preferably within Aerospace, Electronics and or sales background helpful.
Customer Support Representative Jobs
By Wisper Internet At Mascoutah, IL, United States
Adaptable to fast-paced environment & able to prioritize job duties
1+ year customer service experience
This position is eligible for Work from Home
To Hire And Retain Employees Who Exemplify Our Core Values, Wisper Offers
401(k) plan with up to 4% company match
Long & short-term disability insurance
Customer Support Representative Jobs
By M.Coast Enterprise At Gardena, CA, United States
Desired Skills, Experience, and Qualifications:
Knowledge of our client’s products and staying up to date with any new promotions they may be offering
Other duties within the scope, spirit, and purpose of the job, as requested by management
Requires great customer service skills, sales, and closing skills as well as purposeful follow-up skills
Knowledge of each territory location, community and ability to teach to other Customer Service Associates
2+ years of related experience in customer service
Customer Support Representative Jobs
By The Fruit Company At Oregon, United States
Respond to requests in a timely and professional manager
Experience with customer support – a must
Strong communication and problem-solving skills
Support customer's inquiries through phone calls
Actively solve issues to ensure the appropriate customer outcome
Follow instructions and suggestions to improve customer service
Overnight Customer Support Representative
By Procore Technologies At United States
Diligent, consistent attention to detail and management of administrative aspects of the job
Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
Proactively seek guidance and direction from manager and co-workers when appropriate
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
Customer Support Representative Ii
By County of Riverside At Riverside, CA, United States
Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.
Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.
Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
Administrative & Laboratory Support Jobs
By Colorado State University At Fort Collins, CO, United States
Data entry of case information into billing/records systems
Work with Accounts Receivable, daily revenue reports and reconciliation, cash receipts, collections, bank deposits
Reconciliation and balancing of various types of accounts
Invoice laboratory charges to customers
Open mail/ UPS /Federal Express packages, accession samples, and route samples to appropriate lab(s)
Drive CSU vehicle to perform courier route to retrieve specimens
Senior Customer Support Representative
By ResMed At United States
Stay abreast of current technology in products, design changes, and new products offered. Share knowledge with other team members.
Minimum of 3 years experience using Salesforce, or similar, to manage and escalate support cases.
Experience working in a remote workforce.
Stay abreast of software releases and new features. Share knowledge with other team members.
Minimum of 3 years experience in application support, SaaS customer support, or call center environment, providing software support to external customers.
Extensive knowledge of customer support best practices.
Customer Support Representative (Csr)
By Aspire Team At Oceanside, CA, United States
Assist Marketing Director in decision-making, appointing project responsibilities, and regulating deadlines
Solid written, verbal and interpersonal communication skills
Customer service experience in person
Conduct target market research in the field
Direct contact with consumers to absorb perceptions of our sports background marketing
Oversee future clientele acquisition and strategically approach clients with proposals on marketing tactics

Are you looking for an exciting opportunity to work in a laboratory setting and help customers? We are looking for a Laboratory Customer Support Representative to join our team! You will be responsible for providing excellent customer service, answering customer inquiries, and resolving customer issues. If you have a passion for helping others and a strong customer service background, this could be the perfect job for you!

What is Laboratory Customer Support Representative Skills Required?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Knowledge of laboratory equipment and processes
• Ability to troubleshoot and solve customer issues
• Knowledge of laboratory safety protocols
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office Suite

What is Laboratory Customer Support Representative Qualifications?

• Bachelor’s degree in a scientific field or equivalent experience
• Previous experience in a customer service role
• Knowledge of laboratory equipment and processes
• Ability to troubleshoot and solve customer issues
• Knowledge of laboratory safety protocols

What is Laboratory Customer Support Representative Knowledge?

• Knowledge of laboratory equipment and processes
• Knowledge of laboratory safety protocols
• Knowledge of customer service principles and practices
• Knowledge of relevant software applications

What is Laboratory Customer Support Representative Experience?

• Previous experience in a customer service role
• Previous experience in a laboratory setting
• Previous experience working with laboratory equipment

What is Laboratory Customer Support Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot and resolve customer issues
• Provide technical support and advice to customers
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Assist with laboratory equipment maintenance and repairs
• Ensure compliance with laboratory safety