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Company | Rockbot |
Address | Oakland, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Do you enjoy problem-solving, finding efficient ways to work through complex customer inquiries, and thrive when communicating with customers? Are you incredibly organized and have strong time management skills? Are you a highly motivated customer support representative looking to join a rocket ship company with an awesome culture? If you love working in a fast-paced, growth environment this could be the perfect opportunity for you!
- Must be able to work Eastern Standard Time to qualify*
- Triage tickets by knowing when and where to escalate issues, customers, etc.
- Update customer information in the customer service database during and after each call
- Create an amazing experience for all customers
- Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
- Solve tickets through 1-touch resolution
- Excellent time management skills; comfortable multi-tasking
- 1+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field
- A can-do attitude and amazing problem solving skills
- Excellent written and verbal communication skills
- Understand and accept schedule changes based on business needs
- You thrive in a fast-paced ambiguous environment; ability to learn quickly and embrace change
- Familiarity with ZenDesk, Slack and G suite are a plus
- The availability to work some holidays if needed
- Ability to collaborate in a team environment, as well as work as an independent contributor
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
- Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
- Integrity: We say what we mean, and do what we say, simply, clearly, honestly.
- Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters.
- Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
- Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
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