Hotel Guest Service Agent Jobs in Arizona , Employment

Are you looking for a job that will let you use your customer service skills to make a difference? Join our team as a Hotel Guest Service Agent and help us provide exceptional service to our guests!

Overview:

Hotel Guest Service Agents are responsible for providing excellent customer service to guests of a hotel. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. They must be knowledgeable about the hotel’s services and amenities, and be able to answer any questions that guests may have.

Detailed Job Description:

Hotel Guest Service Agents are responsible for greeting guests upon arrival, checking them in and out, and providing them with information about the hotel and its services. They must be able to handle any complaints or requests that guests may have, and be able to provide them with the best possible solutions. They must also be able to handle any payments that guests may need to make, and be able to provide them with accurate information about the hotel’s rates and policies.

What is Hotel Guest Service Agent Job Skills Required?

• Excellent customer service skills

• Ability to multitask

• Knowledge of hotel services and amenities

• Knowledge of hotel policies and procedures

• Ability to handle payments

• Ability to handle complaints and requests

• Knowledge of local attractions and activities

• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Qualifications?

• High school diploma or equivalent

• Previous experience in customer service

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Ability to work independently

What is Hotel Guest Service Agent Job Knowledge?

• Knowledge of hotel services and amenities

• Knowledge of hotel policies and procedures

• Knowledge of local attractions and activities

• Knowledge of computer systems and software

What is Hotel Guest Service Agent Job Experience?

• Previous experience in customer service

• Previous experience in a hotel setting

What is Hotel Guest Service Agent Job Responsibilities?

• Greet guests upon arrival and check them in and out

• Provide guests with information about the hotel and its services

• Handle any payments that guests may need to make

• Handle any complaints or requests that guests may have

• Provide accurate information about the hotel’s rates and policies

• Ensure that guests have a pleasant and comfortable stay