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Hotel Front Desk Associate Jobs in Massachusetts

Hotel Front Desk Attendant
By Lark Hotels At Marblehead, MA, United States

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their ...

Front Desk Associate Jobs
By Planet Fitness At Boston, MA, United States
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Exhibit strong communication skills and have an ability to listen and empathize.
Resolve member concerns and escalate to a Manager as needed.
6-12 months of experience in a customer service environment is preferred
Please note that certain benefits listed above are for full-time employees only
Exhibit a positive and upbeat attitude.
Front Desk Associate Jobs
By Planet Fitness At Amesbury, MA, United States
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
Exhibit strong communication skills and have an ability to listen and empathize.
Resolve member concerns and escalate to a Manager as needed.
6-12 months of experience in a customer service environment is preferred
Please note that certain benefits listed above are for full-time employees only
Exhibit a positive and upbeat attitude.

Are you looking for a job that will let you use your customer service skills and help people every day? We are looking for a Hotel Front Desk Associate to join our team! You will be the first point of contact for our guests and will be responsible for providing exceptional service. If you are passionate about hospitality and have a friendly and professional demeanor, we want to hear from you!

Overview The Hotel Front Desk Associate is responsible for providing excellent customer service to guests while checking in and out of the hotel. They are the first point of contact for guests and must be able to answer questions, provide information, and resolve any issues that may arise. Detailed Job Description The Hotel Front Desk Associate is responsible for greeting guests upon arrival, providing them with information about the hotel, and checking them in and out of their rooms. They must be able to answer any questions that guests may have about the hotel, its services, and the surrounding area. They must also be able to handle any complaints or issues that may arise. Additionally, the Hotel Front Desk Associate must be able to process payments, make reservations, and provide general administrative support. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize
• Knowledge of hotel policies and procedures
• Knowledge of computer systems and software
• Knowledge of local area attractions
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service role
• Ability to work flexible hours
Job Knowledge
• Knowledge of hotel policies and procedures
• Knowledge of computer systems and software
• Knowledge of local area attractions
Job Experience
• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting
Job Responsibilities
• Greet guests upon arrival and provide them with information about the hotel
• Check guests in and out of their rooms
• Process payments and make reservations
• Answer any questions that guests may have about the hotel, its services, and the surrounding area
• Handle any complaints or issues that may arise
• Provide general administrative support