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IT Helpdesk Support Specialist Jobs in Texas

Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
It Helpdesk Jobs
By Apptad Inc. At Plano, TX, United States
Call & customer handling skill
Answer Phone calls, Chat and Self-service tickets from end users and track status and progress to resolution
Answer user queries assist them with L1 troubleshooting
Adherence to policies and procedures set by client
Opens, logs, prioritizes, assigns, and closes calls logged in the IT Service Desk
Asks End User all the relevant information concerning the call made or issue reported
It Helpdesk Specialist Jobs
By RealVoice At , Memphis, 38128, Tn
Provide first-line technical support for all internal users, including remote users.
Escalate issues to the IT Manager or appropriate team member as necessary.
Minimum of 2 years of experience in an IT helpdesk role, ideally in a Windows OS and networking environment.
Some experience with VOIP telephony or SIP is required.
Strong problem-solving skills and the ability to work under pressure.
Excellent verbal and written communication skills.
It Support Engineer (Helpdesk)
By Endeavor Operating Company, LLC At , Bradenton, Fl
Monitor Helpdesk for inbound issues
Handle immediate need activities such as video conferencing setups, new employees joining and office reconfigurations
Ensure all issues are logged and documented in the Helpdesk system
Quickly and professionally assess issues and take steps to resolve
When resolution is complete, document cause and resolution then close Helpdesk incident
Escalate and refer unresolved issues to other team members or Level 2 when appropriate
It Apprentice (Helpdesk) Jobs
By The City of Miramar, FL At , Miramar, Fl $12.50 an hour
Analyze, install, configure, test, and maintain operating systems, application software, and system management tools.
Interacts and communicates daily with the immediate supervisor, manager, and City personnel.
Acceptable drug test results, background check, and fit for duty evaluation upon job offer
MINIMUM REQUIREMENTS TO PERFORM WORK:
This position does not provide City Benefits
Answer Helpdesk phone inquiries and provide excellent customer service.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT Helpdesk Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have a passion for technology and enjoy helping others, this is the perfect job for you!

What is IT Helpdesk Support Specialist Job Skills Required?

• Technical knowledge and experience in troubleshooting hardware and software issues.
• Knowledge of computer systems, networks, and software applications.
• Ability to diagnose and resolve technical issues.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time efficiently.
• Knowledge of IT security protocols and procedures.

What is IT Helpdesk Support Specialist Job Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field.
• A+ certification or other technical certifications.
• Experience in a customer service or technical support role.
• Knowledge of Windows and Mac operating systems.
• Knowledge of network protocols and troubleshooting.

What is IT Helpdesk Support Specialist Job Knowledge?

• Knowledge of computer hardware and software.
• Knowledge of network protocols and troubleshooting.
• Knowledge of Windows and Mac operating systems.
• Knowledge of IT security protocols and procedures.
• Knowledge of customer service and technical support best practices.

What is IT Helpdesk Support Specialist Job Experience?

• At least one year of experience in a customer service or technical support role.