It Support Technician Jobs

100% onsite / Must reside in Michigan
A minimum requirement for this position is the ability to work legally in the United States No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. In addition, NO C2C or 3rd parties please.
We are looking for an experienced, skilled, and customer-oriented IT Technician to join our team. As an IT Technician, you will play a crucial role in delivering technical support and troubleshooting services in a fast-paced manufacturing environment, ensuring a seamless customer experience throughout.
Responsibilities

• Collaborate with other IT communities to plan and execute technical projects.
• Manage and support handheld scanning hardware within common mobile management solutions, ensuring optimal performance and reliability.
• Provide exceptional technical support and troubleshooting for Windows 10 (+LTSC) and 11 operating systems & core applications.
• Document technical issues, resolutions, and create knowledge base articles to enhance support efficiency and empower end users.
• Plan and execute network switch and Wi-Fi AP replacements in close collaboration with our operations team.
• Install and provide ongoing support for network printers, ensuring seamless printing capabilities.
• Facilitate smooth PC and laptop replacements, including data migration and software install, and setup, with minimal disruption for end users.
• Support and assist end-users with functional and technical issues related to 365 applications especially Microsoft Teams and associated meeting room hardware, ensuring optimal usage and productivity.

REQUIREMENTS

• Strong knowledge of networking concepts, including physical cabling, Wi-Fi standards, VLANs, DMZ, and others
• Relevant certifications such as Network+, Microsoft Certified: Modern Desktop Administrator Associate or Teams Administrator Associate, are a plus.
• Familiarity with Microsoft Edge, Defender, OneDrive, and other 365 solutions.
• Expertise in facilitating PC, laptop, and other hardware replacements, including data migration and setup.
• Ability to work independently, prioritize tasks effectively, and meet deadlines.
• Strong knowledge and ability to support and install network printers.
• 24x7 Monthly on-call rotation
• Functional knowledge of Azure AD and GPO
• Possesses excellent problem-solving skills with a focus on efficiently analyzing and resolving technical issues, while delivering exceptional customer experience through excellent communication and interpersonal skills to understand end users' needs.
• Strong knowledge of Microsoft Teams and other 365 tools, both functionally and for providing support.
• Proven experience in troubleshooting and supporting Windows 10 and 11 operating systems.
• Minimum of a 2-year associate degree in an IT-related field with 5+ years working in an IT related position.

TRAVEL REQUIRED: Minimal domestic travel
LANGUAGE REQUIREMENT: Fluent English required, Spanish a plus