It Support Technician Jobs

Are you an IT professional looking for a new career opportunity? Wolverine Power Cooperative has an opening on their IT team for an IT Support Technician. As Wolverine's IT Support Technician, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Additionally, you will respond to queries, run diagnostics, isolate problems, and determine and implement solutions. This position will report from Wolverine's corporate headquarters located in Cadillac, Michigan. Wolverine's campus is nestled in the forest and offers beautiful views to nature; a two-mile hiking trail; an outdoor patio; an on-site wellness center; and more! Wolverine is a generation and transmission electric cooperative and a leader in renewables - supplying wholesale electric power to 265,000 customers throughout the state of Michigan. What you can expect: A culture filled with 170 hard-working, dynamic employees who thrive on making a difference in their work and the lives of those we serve; A competitive salary with annual reviews for salary increases; World-class benefits including generous paid time off, tuition reimbursement, zero cost insurance coverage, 401(k) with match, pension, wellness benefits and much more! ESSENTIAL DUTIES & RESPONSIBILITIES: Provide technical support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Follow up with customers to ensure the issue has been resolved. Write various instructional procedures and train computer users. Install and update computer hardware and software including operating system updates and antivirus software programs at the headquarters and remote locations. Monitor software usage. Ensure network connectivity of all workstations and troubleshoot when needed. Maintain computer asset management and work issues tracking system. Wipe and reload machines for use elsewhere in the company. Dispose / recycle old equipment as necessary following WPC guidelines. Maintain a spare parts inventory. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Associate degree in the field of computer science preferred. Certifications preferred include MCSE, Network +, A+. Two years working with Microsoft Office products. Technical knowledge of network and PC operating systems. Proven hands-on hardware trouble shooting experience and experience working in a team-oriented, collaborative environment. Ability to effectively prioritize, execute and document tasks. Requires strong written and oral communication skills and proven analytical and problem-solving ability. Must have a solid customer service attitude when working with end users. Knowledge of PC hardware, operating systems, and basic networking. Strong understanding of computer architecture and the common software systems/suites available. Travel to plants and service centers will be required. If this opportunity excites you, please read the full job description and apply today! All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Job Posted by ApplicantPro