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Help Desk Technical Support Specialist Jobs

Help Desk Support Specialist
By New Era Technology At Plano, TX, United States
·Recognized industry certification or related experience desired:
·Active Directory, Exchange Management Console, Exchange Command Console, Office 365
·Experience installing, configuring and supporting Windows OS, networked and local printers, and business applications
·Hands on experience with Windows 10, OS upgrade experience a plus
·Hands on experience with Microsoft Office 2016/O365 platforms
·Experience with IT support ticketing systems and ITIL fundamentals – ServiceNow experience preferred
Help Desk Support Specialist/Technical Support
By Tech Providers, Inc At United States
Relying on resources as trained (knowledge base, websites, support channels).
9am Eastern Time – 5:30pm Eastern Time.
34-36 hours per week during training/onboarding and Once the training is completed, it’ll be a 40 hour shift.
After the 1st week of the training, client will ship the equipment to the candidates.
Required to always be on camera during interview, training (3 weeks), and meetings.
Full-mandatory training class attendance (3 weeks) followed by production.
Help Desk Support Specialist
By Cybrex LLC At Norfolk, VA, United States

Help Desk Support Specialist I -

Help Desk Support Specialist II -

Technical Support Engineer / Help Desk Support
By Satair At Peachtree City, GA, United States
A Bachelor's degree in Accounting, Finance or an equivalent combination of education and experience in a related field
Qualified Experience / Skills / Training:
Maintain dialogue and open line of communication with sales, managers and customers about account status
2+ years' experience in accounting, business or administrative role. Position is open to new graduates of relevant degree programs.
Experience with SAP or an equivalent business system preferred
Required -Ability and willingness to learning new skills and competencies
Senior Help Desk Support Specialist
By Arizona Supreme Court At Phoenix, AZ, United States
The Arizona Supreme Court, Administrative Office of the Court offers a comprehensive benefits package to include:
Create, modify, and maintain Knowledge articles with a high degree of accuracy and attention to detail
Maintain a comprehensive level of knowledge relative to AOC sponsored automated applications and operational policies and procedures.
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Terminate a remote work agreement at its discretion.
terminate a remote work agreement at its discretion.
Help Desk - Technical Support Engineer
By Verisma At , Syracuse, Ny $20 - $24 an hour
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Familiarity with remote desktop applications and help desk software (eg. Service Now)
Excellent problem-solving and communication skills
Help Desk Technical Support Representative - Remote ($21.27 - $28.36 / Hour)
By Talentify.io At United States
We Offer An Excellent Benefits Package Including
Medical, dental, vision, life, and disability insurance
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Remote Help Desk Support Specialist | Network Solutions
By CBIZ At , Maryland Heights, 63043, Mo
2022 Great Place to Work Certification
Troubleshoot and provide instruction over the phone while following a set knowledge base format.
Other job duties as assigned.
Associate degree in computer science or related field OR 2 years of related work experience.
Previous experience in a call center environment preferred.
2022 Best and Brightest Companies to Work for in the Nation
User Support Specialist/Help Desk
By Leidos At , Miami, 33178, Fl $21.41 an hour
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
Certain applications may require certification by the software provider.
Excellent oral and written communications skills.
Prior experience in automated litigation support.
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Assisting users with various IT related troubles
Help Desk Support Specialist
By Escalent At Livonia, MI, United States
Must have solid time management and organization skills, while working independently.
Experience using Microsoft System Center Configuration Manager, Intune or similar Endpoint Management software.
Must have an Associate degree or certification, or equivalent technical experience.
Support remote users located around the world.
1-2 years of experience in a help desk role.
Must display attention to detail, accuracy and follow through skills.
Help Desk/Technical Support Engineer
By A.C.Coy Company At Monroeville, PA, United States
Remote configuration of software according to customer specifications
Inform Product Managers on customer issues related to software utilization and software design.
Maintain technical expertise with the products and their usage as well as general networking and PC Skills
Minimum of an Associate’s degree, Bachelor’s degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
Professional phone skills and Customer Service Skills highly desired.
Help Desk Support Specialist
By YMCA of Central Texas At , Round Rock, 78680, Tx $16 - $18 an hour
Handles a wide variety of technical support requests via multiple channels, including phone, email, and remote desktop
Utilizes excellent customer service skills and exceeds end user expectations
Excellent verbal and written communication skills
Serves as the first point of contact for internal employees seeking technical assistance over the phone or via email
Determines the best solution based on the issue and details provided by the end user
Records events and problems and their resolution in the ticketing tool
Help Desk Support Specialist
By BridgeView At Greater Colorado Springs Area, United States
Remedy trouble ticket experience and skills
Other tasks and responsibilities may include developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation.
4 years of directly related experience in customer support and information technology.
Must possess above-average verbal and written communication skills.
Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders
Help Desk Support Specialist - Columbia
By Lenoir-Rhyne University At Columbia, SC, United States
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Proven experience as a help desk technician or other customer support role.
May need to work extended hours and/or weekends (remote or on campus).
Assist users in password resets.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Help Desk Support Specialist - Hickory
By Lenoir-Rhyne University At Hickory-Lenoir-Morganton-Marion Area, United States
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Proven experience as a help desk technician or other customer support role.
May need to work extended hours and/or weekends (remote or on campus).
Assist users in password resets.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Help Desk Support Specialist
By CDW At Greater Minneapolis-St. Paul Area, United States
Understanding of internet / network connectivity, password management, etc.
Compensation: Flexible based on experience, plus excellent benefits
Knowledge of desktop applications such as MS Office, Outlook, etc.
Excellent communication skills and a customer friendly demeanor.
1-2 years of Technical Support / Help Desk / Desktop Support
Location: Onsite in St. Paul, MN
Technical Support Help Desk
By Alpha Net At Austin, TX, United States
Log and track inquiries using an incident management database and maintains history records and related problem documentation.
Answer service desk telephones or Call center experience.
Provide technical support to users for moderately complex computer related technical problems.
Communicate technical issues over the phone to a variety of customers
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
Resolve or refer highly complex technical problems as appropriate.
Help Desk And Desktop Support Specialist
By University of Wisconsin–Madison At , Madison, 53706, Wi $25 an hour
Experience working in a higher education or healthcare setting
20% Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
Creates, edits, and maintains documentation for IT Tech Team, and SVM and UWVC end-users in the UW Madison KnowledgeBase.
Exceptional customer service skills in a high-demand environment (retail, food service, information technology help desk, etc.)
Excellent oral, written, and interpersonal communication skills
Windows and MacOS Technical Support Experience
Help Desk Support Specialist
By iSphere At Houston, TX, United States

iSphere is looking for a an ONSITE Helpdesk analyst. Must have 3 years of level 1 experience in help desk. The location is at 610/290 in Houston.

Help Desk Support Specialist
By Eichleay At , Concord, 94520, Ca $20 - $25 an hour
2-year technical degree, OR intensive technical Boot Camp experience (Experience will be considered in lieu of a formal education)
Ability to identify where processes can be improved and communicate those changes to your team/manager to improve efficiency.
1-3 years’ experience in Information Technology (IT).
Good listening and comprehension skills to resolve problems.
Knowledge of Active Directory, VPN connections, and client/server relationships preferred.
Imaging software experience and deployments.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Help Desk Technical Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer inquiries. If you have excellent problem-solving skills and a passion for helping others, this could be the perfect job for you!

Overview Help Desk Technical Support Specialists provide technical assistance to customers and employees who are having trouble with their computers, software, or other technical equipment. They troubleshoot problems, answer questions, and provide advice on how to best use the technology. Detailed Job Description Help Desk Technical Support Specialists are responsible for providing technical assistance to customers and employees. They answer questions, troubleshoot problems, and provide advice on how to best use the technology. They may also provide training on the use of the technology and help with the installation of new hardware and software. They must be able to communicate effectively with customers and employees and have a good understanding of the technology they are supporting. Job Skills Required
• Excellent customer service skills
• Good problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to communicate effectively
• Ability to work independently
• Ability to work in a team environment
Job Qualifications
• Bachelor’s degree in computer science, information technology, or a related field
• Experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Experience in customer service or technical support
• Experience in troubleshooting computer hardware and software
• Experience in providing technical support
• Experience in training users on the use of technology
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot computer hardware and software problems
• Install and configure computer hardware and software
• Provide training on the use of technology
• Assist with the installation of new hardware and software
• Monitor system performance and make recommendations for improvements
• Maintain records of customer inquiries and resolutions