Technical Support Engineer / Help Desk Support

Ion Networking is a full-service MSP firm located in Windham, ME that believes in having fun and providing top-notch solutions to problems at the same time. We help other organizations effectively design, implement, and support technical solutions across a wide range of disciplines.

We are currently seeking a highly skilled Help Desk Support person with the drive and determination to help us support our clients to be part of our team. If you enjoy solving problems and have a proven track record of working within a team environment, we would love to hear from you!

Why work with us? Here at Ion Networking, we believe that your family time is yours to enjoy. For that reason, a work-life balance is something we value for our team. We like to create a positive and encouraging environment when you are here. Almost every month we organize exciting events for our employees and their significant others, whether it's a fishing boat trip, a brewery bussing tour, or an activity day at the lake. Oh, and did we mention that we are a 100% employee-owned Company? Our employees have an ownership interest in the company in the form of shares of stock, meaning that the company's success directly translates into the success and financial rewards of our team! To learn more, please visit our website at Ion Networking | Municipal, Construction, and Dental IT Service

Work Hours: Monday through Friday, 8:00 am to 5:00 pm, no overtime required!

Pay Scale: $20.00 - $25.00 per hour, depending on experience.

What We Offer

• 401k with a 3% company match
• Paid holidays & vacation
• Paid tra With more than USD 2.2 bn in revenue, Satair Group is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket. Every day our 1,200 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.
• Bonus system based on billable hours.
• Cell phone reimbursement
• Your birthday is a paid holiday!
• Health care allowance

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

Position Summary: Provides financial support to the US region by handling customer accounts and collections to secure revenue, working with the Financial Controller on GL reconciliations to support an accurate and timely month-end close, and provides ad hoc admin support to the department.

Primary Responsibilities

Accounts Receivable: 80%

• Handle customer accounts, perform payment and credits research and set up credit profiles for new customers
• Pursue collections on all accounts via telephone, email
• Maintain dialogue and open line of communication with sales, managers and customers about account status
• Monitor and release credit holds upon receipt of payments, prepayments or change in credit terms
• Processing of credit applications
• Facilitate delivery of customer statements and invoices

General Ledger/Month-end Close: 20%

• Reconcile balance sheet accounts that are assigned and maintain an understanding of how transactions impact that account
• Work as an all-hands team member during closing cycle, to assist in a smooth close process and guarantee timely financial reporting
• Maintain a high level of accuracy in daily input and processing in the accounting system and an understanding of how the daily transactions impact the general ledger

Additional Responsibilities

Qualified Experience / Skills / Training:

Education

• A Bachelor's degree in Accounting, Finance or an equivalent combination of education and experience in a related field

Experience

• 2+ years' experience in accounting, business or administrative role. Position is open to new graduates of relevant degree programs.
• Experience with SAP or an equivalent business system preferred
• An intermediate to advanced level of expertise of Microsoft Office applications with and emphasis in excel

Knowledge, Skills, Capabilities

• Required - Ability to work independently and consistently meet deadlines
• Required - Dedication to providing outstanding level of customer service to all internal and external customers.
• Required -Ability and willingness to learning new skills and competencies
• Required - Ability to function and engage with colleagues in a multicultural environment

Communication Skills (Spoken, Written, Influencing, Proficiency In Other Languages)

• Portuguese a plus
• English language fluency
• Spanish a plus

Travel Required

• 5% Domestic

Decision Making, Complexity

• Make credit evaluation decisions based on set criteria
• Understanding how the transactions processed through AR impact the overall financial package.
• Understanding how to evaluate ethics and compliance matters to maintain Satair values and reputation

Nature Of Contacts

Involved communication on a regular basis with internal and external parties

SATAIR USA, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.

As a matter of policy, SATAIR USA, Inc., does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

SATAIR USA, Inc. does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

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