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It Help Desk Tech 1 Jobs in Texas

Doas Help Desk Analyst 1 (712632)
By NITELINES USA, INC At , Atlanta $22 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
It Help Desk Technician Level 1/2
By Surefox At , Sunnyvale $34.55 an hour
Must have at least 1 year of experience serving in Helpdesk roles or equivalent
Possess excellent customer service skills and maintain a professional appearance and demeanor
Must have CompTIA A+ certification or higher
Demonstrated computer skills, including proficiency with Microsoft Office, Google Platforms
Assist Surefox employees with troubleshooting and employing solutions to all technical challenges spanning computer systems, hardware, and software
Assist other Help Desk Technicians with their efforts as needed

Are you a tech-savvy problem solver looking to make a difference? We are looking for an experienced IT Help Desk Tech to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, resolving customer inquiries, and providing technical advice. If you have a passion for technology and a commitment to customer service, we want to hear from you!

Overview It Help Desk Tech 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description It Help Desk Tech 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to work in a fast-paced environment. Job Skills Required
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose computer problems
• Ability to work in a fast-paced environment
• Ability to communicate effectively
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science or related field
• Experience in customer service
• Experience in computer hardware and software
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and diagnosing computer problems
• Knowledge of computer networking
Job Experience
• Previous experience in customer service
• Previous experience in computer hardware and software
• Previous experience in troubleshooting and diagnosing computer problems
Job Responsibilities
• Respond to customer inquiries regarding computer hardware and software
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to identify and isolate problems
• Determine and implement solutions to computer problems
• Provide technical assistance and support to customers
• Maintain records of customer inquiries and solutions