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Help Desk Receptionist Jobs

Network Admin/ Help Desk
By E Computer Technologies Inc At United States
Experience with ServiceNow, Remedy or equivalent ticketing systems.
Basic network troubleshooting skills to resolve IP reachability, DHCP, and DNS issues.
Cisco Certified Network Associate (CCNA) certification
Job Title: Network Admin / Helpdesk
Note: Open for only USC / GC, EAD's, NO H1B's, NO C2C, NO OPT EAD's
Familiarity with the Cisco Command Line Interface (CLI)
Help Desk Administrator Jobs
By PNC At Pittsburgh, PA, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Help Desk Coordinator Jobs
By AKA At New York, NY, United States
Manage tech inventory, including laptops, desktops, computer accessories, telephones, etc.
Create, update, and manager user permissions and group assignments in the Active Directory.
In-depth technical background and abilities in both Windows and Mac environments, including troubleshooting software and hardware issues.
Knowledge of VOIP phones and networking, allowing for troubleshooting of connectivity and phone-related issues.
Excellent verbal and written communication skills to interact with users of varying technical backgrounds, providing clear and concise instructions and explanations.
A competitive salary between $45,000 - $50,000, commensurate with experience.
Help Desk Lead Jobs
By Aethon Energy At Dallas, TX, United States
Supervises and manages the Help Desk team members.
Manages problem recognition and resolution. Works with IT Operations team members on complex problems.
Document incident/problem resolution. Develop the Knowledge base.
5+ years of experience in an IT role within the oil and gas upstream industry.
Solid people and communication skills – focuses on solving conflict; maintains confidentiality.
Teamwork - balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit.
Help Desk Engineer Jobs
By AMCS Group At Jacksonville, FL, United States
Experience in a customer-facing role is desirable, but not essential.
You have excellent analytical skills.
Earn a competitive package with benefits.
Proven ability to work on own initiative.
Strong understanding of the Microsoft Office Suite
You can operate independently as well as in a team.
Manager, Infrastructure, Security & Help Desk
By Mitchell Gold + Bob Williams At Taylorsville, NC, United States
2+ years management of end user service desk
5+ years of experience supporting users in a Help Desk environment
Experience supporting the various components of an IT Infrastructure as follows:
Knowledge of Cisco & Meraki Network devices
Must possess the ability to communicate well with all levels of the organization using excellent written and verbal skills
Associates Degree in Information Technology or equivalent experience
Help Desk (Monday-Friday 8Am-5Pm Est)
By PNC At Columbus, OH, United States
Utilizes new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
Provides the first line of support and problem resolution for technology products or applications.
Maintains written documentation on each call; escalates complex problems to the next level of support as required by documented procedures.
Monitors telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
Manager, Help Desk Jobs
By Payroc At United States
Oversee enterprise software licensing management.
Practical knowledge of remote assistance programs.
3-5 years detail-oriented experience in a Corporate Help Desk environment.
Hands-on experience using and troubleshooting Microsoft Windows /10, Mac OS 10 and Microsoft Office.
Experience working with smartphones and tablets such as iPhones, Android, iPads.
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders including senior leadership.
Help Desk Agent Jobs
By Apex Systems At United States
Strong customer-service orientation and communication skills.
Effective interpersonal and relationship-building skills
Experience working with web-based database tools to retrieve information
Ability to prioritize and problem solve
Have quick uptake and be able to learn new tasks easily
Understanding of escalation processes (how, when, and why escalations may occur)
Skilled Help Desk Jobs
By Moseley Technical Services, Inc. At Sterling Heights, MI, United States
Use Service Desk scripts and other knowledge articles to gather appropriate data and guide users through resolution instructions.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Contribute to technician knowledge base as needed.
Knowledge of basic computer hardware, including desktops and laptops
1 -3 year's experience working in an IT help desk call center or equivalent support function
Good written and oral communication skills
Help Desk - Remote
By Intellectt Inc At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.
Strong leadership, team player, and proven customer-facing skill and experience.
The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
Manages HL7 (Health Level 7) implementation projects, timelines, and associated tasks and resources.
Contributes to the technical knowledge base, as well as software, interface, and technical documentation.
Help Desk Representative Jobs
By Collabera At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem solving skills.
Strong leadership, team player and proven customer facing skill and experience.
Manages HL7 (Health Level 7) implementation projects, timelines and associated tasks and resources.
Contributes to technical knowledge base, as well as software, interface, and technical documentation.
Provide backup to IT Manager for internal hardware and software support for PCs, laptops and office equipment.
Help Desk Manager Jobs
By Insight Global At United States
Bachelor's Degree and 5+ years of experience OR 7 years of experience
Experience serving public health or healthcare customers in a technical support environment
Experience leading help desk teams
Excellent written and verbal communication skills
Strong understanding of O365 suite
Ability to create SOPs and documentation
Help Desk Manager Jobs
By Jobot At Lancaster, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Administrator Jobs
By Entre Computer Services At Batavia, NY, United States
Technical acumen and experience servicing applications for end-users
Sets up PC workstations for employees
Assigns and maintains user access to network and software
Corrects data-entry errors and performs routine maintenance
Acts as a direct contact for end-users who may encounter any issues using our client's software
Uses multiple forms of communication (phone, email, etc.) in order to assist users
Help Desk Lead Jobs
By Maximus At United States
Assist in the management the day-to-day operation
Participate in Release Management by creating a bridge to ensure post validation efforts complete
Assist with Incident Management troubleshooting. When needed stand up a new bridge when multiple conference calls are required
Bachelor's degree in related field; Equivalent combination of education and experience considered in lieu of degree
Develop information technology projects and provide strategic management and objectives for the department.
Equivalent combination of education and experience considered in lieu of degree.
Help Desk Supervisor Jobs
By DOCUmation At San Antonio, TX, United States
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
Ability to provide in-depth help desk data points for personnel management functions
Strong knowledge of network, hardware, software, and applications support on networks, printers, copiers, wide format equipment
Computer related skills, such as Microsoft Office Suite, Word, Excel required, mac environments are a plus
Demonstrated analytical and troubleshooting skills
Demonstrated ability to manage multiple priorities and follow through on projects-activities to completion
Help Desk Manager Jobs
By Jobot At Willow Grove, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Iii Jobs
By Information Resource Group At United States
Knowledge of data warehousing and reporting
Serve as a customer service contact for schools and districts in Wisconsin.
Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
Understanding of application programming interface (API) technologies
Assist WISEdata product owner in identifying state reporting process improvements through business process analysis.
Help Desk Administrator Jobs
By Quadtec Solutions, Inc. At Washington, DC, United States
Parking and commuter benefits will be covered for the HelpDesk Admin
Troubleshooting Microsoft, Google, Zoom, and WebEx
Report and document operating system issues
The HelpDesk Admin will assist office personnel with the following:

Are you looking for a job that combines customer service and technical support? We are looking for a Help Desk Receptionist to join our team! As a Help Desk Receptionist, you will be the first point of contact for our customers, providing technical assistance and customer service. You will be responsible for troubleshooting and resolving customer issues, as well as providing helpful advice and guidance. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview:

A Help Desk Receptionist is responsible for providing customer service and technical support to customers over the phone, via email, or in person. They are the first point of contact for customers and are expected to provide a high level of customer service.

Detailed Job Description:

The Help Desk Receptionist is responsible for providing customer service and technical support to customers over the phone, via email, or in person. They are the first point of contact for customers and are expected to provide a high level of customer service. The Help Desk Receptionist is responsible for answering customer inquiries, troubleshooting customer issues, and providing technical support. They must be able to effectively communicate with customers, understand customer needs, and provide solutions. The Help Desk Receptionist must also be able to work independently and as part of a team.

What is Help Desk Receptionist Job Skills Required?

• Excellent customer service skills
• Strong communication skills
• Ability to troubleshoot customer issues
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Ability to multitask

What is Help Desk Receptionist Job Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team

What is Help Desk Receptionist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting techniques

What is Help Desk Receptionist Job Experience?

• Previous experience in customer service or technical support

What is Help Desk Receptionist Job Responsibilities?

• Answer customer inquiries over the phone, via email, or in person
• Troubleshoot customer issues
• Provide technical support
• Follow up with customers to ensure their satisfaction
• Maintain customer records
• Document customer interactions
• Assist with other customer service tasks as needed