Head Of Service Excellence Jobs

Bachelor’s Degree in engineering or related technical field required or graduate from an automotive vocational school; or equivalent related experience

Experience managing forecasts and budgets.

Deep understanding and knowledge of the Electric Vehicle ecosystem

Experience with third party service provider (including collision repair) evaluation and selection; including RFI, RFQ and agreements.

Previous experience with ERP systems including creating and documenting workflows is helpful

Ten (10) plus+ years with an OEM in the Automotive or Powersports industry

Complete all Learning & Development classes as required, including annual Learning Management System training.

Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.

Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.

Must have excellent verbal, written and interpersonal communication skills.

An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.

Project management experience; PMP Certification is considered a plus

Excellent analytical skills and problem-solving abilities

The ability to think progressively to advance supply chain processes and management

Identify and create future processes, resources, and system capabilities; Lead VSM exercises to identify capability gaps

Determine value-add capabilities for advanced customer engagement, connectivity, and collaboration; support implementation of aligned plans in collaborations with key customers

Support & manage audit activities on behalf of the team, including process outline, evidence, and remedy as needed to ensure compliance

You have several years of experience in project management of large, complex, international projects, preferably in the intralogistics environment

You will lead the cross-regional project steering groups including escalation management

You have completed a technical education, e.g. a technical engineering degree (Bachelor, Master) or have adequate knowledge

You have knowledge of contracts and can lead negotiations with customers and suppliers together with other technical experts and lawyers

You are proficient in common MS Office applications and have SAP knowledge if possible

You will have a flexible office/work from home schedule

Bachelor's degree in Engineering, Manufacturing, Operations Management, or related field (advanced degree preferred).

Relevant certifications such as Six Sigma, Lean, or other industry-related qualifications are highly desirable.

Drive a culture of continuous improvement by fostering innovation, encouraging knowledge sharing, and recognizing achievements within the manufacturing team.

Excellent leadership skills with the ability to drive change, influence stakeholders, and foster a culture of collaboration and innovation.

Effective communication and presentation skills, with the ability to interact at all levels of the organization.

Experience in managing complex teams and cross-functional collaboration across multiple locations.

Strong experience in service and delivery management, with a deep understanding of service delivery processes and best practices.

Strong leadership and management skills, with the ability to lead and motivate a team of service and delivery professionals

Strong project management skills and ability to lead multiple projects simultaneously.

Bachelor's degree in a related field, such as healthcare administration, business administration, or technology management. An advanced degree is a plus.

Lead and manage the service and delivery processes, responsible for the deployment and ongoing support of hellocare’s telehealth solutions

Collaborate with the sales team to ensure successful pre-sales engagement, and to understand client requirements and expectations

Practical onboarding and targeted further education opportunities

The implementation of the EOS Service Operation Model (especially Remote Service) will be another of your tasks

Flexible working time models, possibility for mobile working, 30 days vacation

Travel allowance for public transport, job bike, parking spaces, charging facilities for e-cars

Yoga, back strengthening classes, resilience training, and more

You are responsible for the overall success of the service business in EMEA and the customer satisfaction in the region

More than 5 years of team management experience, with strong cross-team and cross-regional communication and collaboration skills.

Over 10 years of experience in the ToB industry, with the ability to operate global/key regional enterprise business.

Fully responsible for PICO's global enterprise market business, including sales, marketing, and product planning.

Develop global product and technology strategies, plan operational objectives, and promote implementation.

Analyze the market landscape of various international regions, lead regional business growth, and increase market share in key countries.

Explore typical XR enterprise service scenarios by identifying pain points in the industry.

Experience or Training in Executive Management and/or Corporate Strategy;

Lead global planning team, building future looking resource plans while ensuring effective real time pipeline management implementation globally;

Strategic mindset, excellent problem-solving skills, and high degree of resourcefulness;

Experience planning and leading strategic initiatives;

Ability to manage multiple projects simultaneously, including the ability to defuse conflict;

Strong facilitation of leadership teams and demonstrated ability to manage communication of various forms including presentation, and written communication;

Maintains current knowledge regarding the Division and Group healthcare market and industry issues which may impact the business.

Maintains knowledge of FMC products, services, and strategies, in order to market FMCNA and UltraCare.

Responsible for driving FMS quality standards through meeting all ESRD regulatory requirements and the practice of Continuous Quality Improvement.

Oversees managed care contracting in collaboration with the Corporate Managed Care and Marketing Department.

Maintains working knowledge of and ensures compliance with all local, state and national, reimbursement practices, including government and commercial payors.

Partners with Division and Corporate functions regarding managed care and payor contracting.

Partners with other executives and senior management to identify opportunities for process improvement and operational efficiency (5%)

Communicates progress and results of improvement initiatives to key stakeholders and senior management

Prior experience and appropriate certification in Lean/Six Sigma practices (e.g. LSSBB)

Excellent organizational and leadership coaching skills essential

Superior communication skills, both oral and written

Flexibility and ability to assimilate new knowledge and standards quickly

Bachelor’s Degree in business, Hospitality, Hotel, Marketing, or related field and/or equivalent combination of education and experience

Assess, design, deploy, and interpret performance metrics related to guest loyalty, guest experience, and operational excellence

Monitor guest reviews on all platforms, including social media, booking engines, and property reports rates to ensure optimal guest experiences

Evaluate the guest experience to produce a "gap analysis" on areas of opportunity

Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

Six (6) years of leadership experience in hospitality and/or hotel operations

Strong leadership skills with a significant experience of direct line management

Skilled in managing a geographically dispersed team and solid experience in working in a virtual team’s environment

Remote working: as per Sanofi Policy and 10% of travel expected

Extensive experience in transforming Procurement organizations or global services organizations

Effective communication and influencing skills, ability to convince and persuade others

Strong and proven negotiation skills

Supports the Underwriters through account management activities.

Minimum 6 months – 1 year of related experience and/or training in underwriting or clerical support required.

Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.

Ensures accuracy and organization of files.

Gathers information for new business and renewal set up.

Trains co-workers on computer systems and department procedures.

Lead Activities: Implements and manages adherence to procurement and sourcing standards standards, goals and objectives.

At least 10 years of relevant experience

Extensive procurement and sourcing knowledge

Exemplary multitasking and organizational skills

VES is looking for a Manager of Procurement, Center of Excellence to join our team!

Essential Duties and Responsibilities include the following. Other duties may be assigned.