Head Of Disputes Jobs in Arkansas

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents

Working knowledge of Reg E, Z, data privacy and other regulatory requirements for dispute management

Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams

Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.

3 - 5+ years of relevant experience (financial services, payment industry, etc)

Experience in direct customer interaction; ability to talk through complex cases and render positive outcomes

Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules

Assist with onboarding new Disputes Operations services, systems, and tools using strong change management and project management skills.

Resolve manager-level call and case critical issues satisfactorily using excellent judgement and decision-making skills.

Maintain knowledge of statistical reporting to manage production and metrics and general department operations.

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Engage direct reports including skill development, coaching, career pathing, accountability and developing of team identity and morale.

Manage daily and monthly agent performance standards, including those pertaining to quality and quantity.

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents