Guest Service Liaison Jobs

Knowledge of physician billing, ability to read and understand explanation of benefits, required.

Data entry skills (40-45 wpm), required.

Ability to communicate effectively in order to enhance overall patient experience.

Identifies trends and common concerns raised by patients and report to manager.

High School Diploma or equivalent, required

Ability to perform arithmetic calculations, required.

Excellent multi-tasking and time management skills required.

Experience in working with business data and project management.

Submit required documents for approval or review to site host, real estate team or project management office.

Oversee site plan request and project management review.

Working knowledge of cross functional disciplines such as finance, sales, legal, purchasing, operations and technology

Liaising with new and existing site host, site acquisition specialist, portfolio managers, and the operations team.

Education, License, and Job Requirements:

1-2 years of customer service or Veterinary Client care experience

Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.

A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80calls per shift)

Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations

Strong communication skills, both written and oral

Manages overt or passive resistance to ongoing change management efforts

Facilitates ongoing change management efforts

Strong verbal and written communication skills

Ability to manage work end-to-end, including managing timelines, issues, and risks as they arise

Strong analytical and problem solving skills with the ability to define problems and contribute to solution development

Partners with clinical areas and other ancillary groups (e.g., FCC and IS) to drive overall improvement in Access performance

Ability to manage complex client situations with minimal supervision/management

Solutions to their greatest potential, understand all of the benefits, are maximizing the ROI

Undergraduate Degree or equivalent experience. Advanced degree (i.e.: MBA, MHA)

Excellent influence, collaboration and listening skills

Highly self- motivated and self-directed individual with strong negotiation skills

Ability to work with peers group to manage through conflict resolution

Excellent organizational and time-management skills

Review admissions, readmissons lists to welcome guests

Attend to all residents and answer their inquiries

Help prepare welcome folders and welcome baskets for all incoming residents

Provide information about the facility

Anticipate resident needs and build rapport with resident

Manage flow of foot traffic in Boston Animal Care and Adoption Center as needed during adoption hours;

Vacation, sick & personal time;

Health, dental, and vision insurance;

Retirement plan with employer matching programs;

Generous pet care reimbursement and discounts;

The opportunity to work with a great team of colleagues who give their all every day!

Education, License, and Job Requirements:

Minimum 1-2 years of call center or Veterinarian Client Care experience.

Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.

A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80 calls per shift)

Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations

Strong communication skills, both written and oral

Maintain thorough knowledge of the business, as well as an understanding of how that impacts the numerous customers.

Other duties and responsibilities as assigned.

Superior written, verbal, and visual communications skills.

Must have exceptional interpersonal skills and the desire to work in a dynamic and fast-paced environment.

Minimum 7-10 years of experience working with military service components

Experience in health related field working with medical professionals preferred

Access to our Vision benefit program

Wages starting at $20/hour for non-tipped staff

Generous Paid Leave Policy for hourly employees

Employee Assistance Program (covers mental health services, legal services, and additional support)