Access Service Line Liaison

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education of undergraduate and graduate students, trainees, professionals, employees and the public.
The primary purpose of the Access Liaison position is to serve as the liaison for centers, provide direction and decision support to center leadership to support Service Line and access operations. This position is responsible for development and execution of initiatives in conjunction with Access Strategic Operations leadership. The Access Liaison is aligned to Service Lines with strong competencies in influence, design thinking, collaboration and use of data.
The ideal candidate will have a strong analytics experience and data driven approaches, and be comfortable with reviewing and interpreting data and excel models.
Key Functions
Direct Support of Service Lines and Access Operations

• Partners with clinical areas and other ancillary groups (e.g., FCC and IS) to drive overall improvement in Access performance
• Manages overt or passive resistance to ongoing change management efforts
• Works with clinical areas to select and/or co-create and implement solutions to close performance gaps
• Investigates reported access quality issues and conducts cause analysis
• Provides feedback on investigation outputs with an eye to prevent future errors
• Facilitates ongoing change management efforts
• Maintains the broader service line Access roadmap
• Assesses viability and effectiveness of solutions being implemented

Collaborations and Problem Solving

• Ability to isolate and solve complex problems
• Undeterred by resistance and able to pivot when needed
• Responsible for curating and customizing leading practice solutions.
• Responsible for diagnosing root cause of performance issues and supporting clinical areas in performance improvement
• Ability to facilitate meetings with key stakeholders across levels and roles in the organization to a successful outcome
• Ability to "connect the dots" between various solutions to create a unified path forward
• Ability to influence service line leaders to action
• Strong analytical and problem solving skills with the ability to define problems and contribute to solution development
• Highly organized and able to multi-task
• Strong verbal and written communication skills
• Ability to manage work end-to-end, including managing timelines, issues, and risks as they arise
• Oversees the systematic measurement of performance and creates monitoring processes, with a feedback loop for error prevention
• Ability to handle highly ambiguous situations

Support and Mentorship

• Provide ongoing information concerning changes in policy, workflow, institutional initiatives, etc. to relevant faculty and staff.
• Collaborate with administrative leads within the Service Line to assist with the development and implementation of new processes
• Serve as an expert resource for faculty and staff with regard to all Service Line related issues and changes.

Other Duties as Assigned
Education
Required: Bachelor's degree in science or medical related field, business or healthcare.
Preferred: Master's degree in science or medically related field, business or healthcare. EPIC experience.
Experience
Required: Five years of experience in an Access related area or analytical field. With preferred degree, three years of required experience. May substitute required degree with additional years of experience in Access Operations or Clinical Operations at MDACC on a one to one basis.
Preferred: Epic experience
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information

• Maximum Salary : US Dollar (USD) 146,500
• Relocation Assistance Available?: No
• Midpoint Salary: US Dollar (USD) 122,000
• FLSA: exempt and not eligible for overtime pay
• Referral Bonus Available?: No
• Minimum Salary: US Dollar (USD) 97,500
• Employment Status: Full-Time
• Work Week: Days
• Pivotal Position: No
• Work Location: Hybrid Onsite/Remote
• Requisition ID: 154361
• Science Jobs: No
• Fund Type: Hard
• Employee Status: Regular

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