Service Center Liaison Jobs

Ethos Veterinary Healthhas immediatefull-time openingsfor highly-motivated,Work From HomeCall Center Representativesfor ourWest Regionlocation. Candidates residing in California, Arizona, Nevada, New Mexico and Texas preferred.

Summary: The Call Center Representativeis tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients.

Responsibilities:

• Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Processes emails, transfer medical records, and other administrative tasks
• Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Books client appointments with accuracy and efficiency
• Provides superior service to clients and referring veterinarians through inbound and outbound calls
• Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries

Education, License, and Job Requirements:

• Evening shift within a 24/7-365 a year service center. Also, willing to work the overnight shift when needed.
• 1-2 years of customer service or Veterinary Client care experience
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
• High School Diploma or equivalent

Skills and Experience:

• Good judgment and problem-solving skills
• Strong communication skills, both written and oral
• A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80calls per shift)
• Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
• A solid track record of exceeding productivity and quality goals

Thank you for reading our job posting!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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