Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Family Of Apps Business Marketing Manager
Recruited by Meta 8 months ago Address , Remote $122,000 - $176,000 a year
Head, Pharmaceutical Sciences (Ps) Global Manufacturing Operations
Recruited by Takeda Pharmaceutical 9 months ago Address , Cambridge $198,100 - $283,000 a year
Head Of Sales Operations
Recruited by FLYR Labs 9 months ago Address , Remote
Director Of Customer Service
Recruited by HUDU 10 months ago Address Urbandale, IA, United States
Head Of Customer Success Management Operational Cadence & Reporting
Recruited by Splunk 11 months ago Address , Remote $156,800 - $215,600 a year
Head Of Healthcare Operations
Recruited by MD Ally Technologies, Inc. 1 year ago Address , Remote
Big Data Healthcare Head Of Operations
Recruited by Fifth Third Bank 1 year ago Address , Remote $116,900 - $234,300 a year
Customer Success Operations Jobs
Recruited by Trellix 1 year ago Address , Remote $110,000 - $125,000 a year
Head Of Dx Marketing Operations
Recruited by Zoetis 1 year ago Address , Remote $146,000 - $210,000 a year
Head Of Revenue Operations (Remote - Us And Canada)
Recruited by Skyflow 1 year ago Address , Palo Alto, 94306, Ca $190,000 - $235,000 a year
Head Of Claims & Insurance Operations
Recruited by Waymo 1 year ago Address , Remote $180,000 - $223,000 a year

Head Of Customer Operations

Company

Invisible AI
Address , Remote
Employment type FULL_TIME
Salary $152,000 a year
Expires 2023-08-01
Posted at 11 months ago
Job Description
At Invisible AI, we are building the future of computer vision. Today, our core focus is on developing an end-to-end platform that can digitize manufacturing operations. We deploy edge AI cameras to digitize all steps of manual assembly work which helps people-driven manufacturing be accurate, reliable and safe. As a result our clients can:
  • Conduct automated time & motion studies to analyze work cells and full lines
  • Minimize rework or scrap by informing line workers if they missed any steps
  • Train line operators faster using an AI coach to provide real-time feedback
  • Massively reduce time spent on root-cause by searching across 100s of edge AI cameras using a single product ID (without any scalability issues)
Coming from the world of self-driving cars, the founders of Invisible AI have years of experience in building and deploying large-scale AI & machine learning pipelines. Come help build a company that will deliver the endless possibilities of computer vision to real-world customers.
As the Head of Customer Operations, you will play a critical role in bringing the company’s vision to life, and your responsibilities will span across multiple domains including customer relationship management, post-sales implementation, and device services and support. You will report directly to the CEO of the company and your primary focus will be ensuring successful customer onboarding and business development. This role requires strong leadership, systems thinking, strategic foresight, and a special talent for collaboration both in synchronizing the work of internal teams such as engineering and sales and in managing the delicate balance of customer needs.

Responsibilities for this role include:

  • Excellent organizational skills. You sweat the details and are able to develop systems and processes to reinforce accuracy throughout your work. You’re comfortable managing complex projects independently.
  • Ensuring successful customer deployments with the goal of expanding in every customer by delivering consistent value through our platform
  • Strategic and critical thinking. You can flex between making quick decisions without getting bogged down in the details while being able to step back and be very thoughtful and strategic on choices that matter most to the company’s success. You can rely both on strong analytical abilities and good instincts to make the right call across a range of decisions.
  • Building strong partnerships with installation partners and industrial engineering consultants to help boost our ability to grow.
  • Taking a new customer post-sale to fully deployed by coordinating the placement, installation, and bring-up of 1000’s of new devices
  • Visionary and systems building talent. You are able to visualize the manifestation of the company’s strategic priorities and work backward to design the right operational systems, team working norms, culture and staffing, and most critically lead the company through scaling these designs.
  • Quickly responding to customer support needs by building a support system that connects to Invisible AI, and a team that can respond on-site for large enterprise customers. This includes building a ticketing system and corresponding knowledge base that can allow customers to quickly get answers
  • Training customers in our product and developing a training services organization that can continue to engage with them as their workforce turns over.
  • Strong leadership skills. You have the capacity to imagine how the world looks to others and to integrate the work of many people across technical domains. You love being part of a team and thrive on being able to bring the perspective of many stakeholders to the table. You thrive on working through and with others.
  • High level of integrity. You are a responsible team member entrusted with handling sensitive and confidential information.
  • Perceptive and practical. Your working style is about creating order and planning ahead. You think systematically and establish repeatable processes.
$152,000 - $190,000 a year
Our compensation package plays a big part in how we value your impact on our mission. Our base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.
The estimated base salary guideline range for this role is between $152,000 and $190,000 and may be modified. This will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay, and benefits.
Invisible AI is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.