Front Office Navigator Jobs in Alaska , Employment

Are you looking for a job that will allow you to use your customer service skills and help people navigate their way through the front office? We are looking for a Front Office Navigator to join our team! You will be responsible for providing excellent customer service, helping customers find their way around the office, and assisting with any other tasks that come your way. If you are a people person with a passion for helping others, this could be the perfect job for you!

Overview Front Office Navigator is a customer service role that is responsible for providing a welcoming and professional atmosphere for guests and visitors. They are the first point of contact for guests and visitors, and are responsible for providing information and assistance. They also provide administrative support to the front office staff. Detailed Job Description Front Office Navigators are responsible for greeting guests and visitors, providing information and assistance, and providing administrative support to the front office staff. They must be knowledgeable about the hotel's services and amenities, and be able to answer questions and provide directions. They must also be able to handle customer complaints and inquiries in a professional manner. They must be able to handle cash and credit card transactions, and be able to process payments. They must also be able to maintain accurate records and files. Job Skills Required

• Excellent customer service skills

• Knowledge of hotel services and amenities

• Ability to answer questions and provide directions

• Ability to handle customer complaints and inquiries

• Ability to handle cash and credit card transactions

• Ability to process payments

• Ability to maintain accurate records and files

• Ability to multitask

• Excellent communication skills

• Ability to work independently

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of hotel services and amenities

• Ability to work independently

• Excellent communication skills

• Ability to multitask

Job Knowledge

• Knowledge of hotel services and amenities

• Knowledge of customer service principles and practices

• Knowledge of cash handling and credit card processing

• Knowledge of administrative procedures

• Knowledge of computer systems and software

Job Experience

• Previous customer service experience

• Previous experience in a hotel or hospitality setting

• Previous experience in a customer service role

Job Responsibilities

• Greet guests and visitors and provide information and assistance

• Handle customer complaints and inquiries in a professional manner

• Process payments and handle cash and credit card transactions

• Maintain accurate records and files

• Provide administrative support to the front office staff

• Ensure the front office area is clean and organized

• Monitor the front office area for security purposes

• Answer phones and take messages

• Assist with other duties as assigned