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Director Of Support Jobs

Director Of Scalable Support
By Figma At New York, NY, United States
Coach and develop our current and up-and-coming leaders with a focus on leadership skills and career development.
Deliver quality support on Twitter, our forum, and other community platforms, ensuring our customers experience a responsive and engaging experience.
10+ years of work experience with 4+ years experience leading high-performing support teams and developing leaders across multiple geographical locations.
Strong technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts.
Experience building high performing help centers and community forums.
A desire and steadfast approach to continuously improve the customer and employee experience.
Director Of Qhse Jobs
By Kane Partners LLC At Greater Philadelphia, United States

· Experience working in the Oil and Gas industry is preferred.

Director Of Preconstruction (Circa $200,000)
By Charles & Charles Group At Florida, United States

Charles & Charles are an International Talent Agency for the Construction Industry.

Director Of Fp&A
By Sevco Security At Boston, MA, United States
Provide data-backed recommendations to influence business decisions, which include presentations to senior management.
Manage and execute special projects, performing complex analyses, summarizing conclusions, and making recommendations to the senior management team.
Knowledge of GAAP and other regulatory requirements
Collaborate with stakeholders to define and implement data metrics and develop data enrichment improvement initiatives. Experience using BI Tools a plus.
Assist in monthly close and ensure compliance with GAAP and other regulatory requirements
Bachelor's degree in Finance, Accounting, or related field
Director Of Global Customer Support
By Actionstep At Denver, CO, United States
Experience growing team members through career: leaders, management tracks & individual contributors globally
Excellent customer management instincts and abilities
Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience
Increase of NPS (Net Promoter Score) for managed customers
3-8 years of experience managing customer facing success teams
Experience managing global success teams, time zones and channels
Director Of Sharing Jobs
By RootedGood At United States
Social media skills and experience, including Instagram, Twitter, LinkedIn, and Facebook
$60,000-$70,000 depending on experience and qualifications
Nurture existing relationships and engage customers with new offerings from RootedGood
At least three years of experience in marketing, sales, and/or communications within Christian church networks in the United States
Entrepreneurial spirit with experience creating and implementing something from the ground up
Excellent writing and oral communication skills
Director Of Preconstruction Jobs
By Goodall Brazier At Atlanta Metropolitan Area, United States
• Bachelor’s Degree in Civil Engineering, Construction Management, Administration, or equivalent related work experience
• Minimum of 15 or more years of estimating or project experience on General Construction projections
You will have the final word on procedures, processes, techniques, and personnel decisions for assigned projects.
Director Of Application Support
By Las Vegas Sands Corp. At Las Vegas, NV, United States
7+ years of work experience with software management and automation tools (InTune, Landscape, JAMF)
Experience with service desk incident and request management, CMDB and problem management
Strong understanding of application packaging, patch management and compliance platforms
Domain expertise for Application Support, including improving the domain knowledge capabilities of the team members
Familiarity with regulatory requirements and controls for legislation such as: SOX and ISO certifications
Experience in designing and improving support processes in large IT organizations
Director Of Channels Jobs
By Wowza At Lakewood, CO, United States
3-5 years of sales management experience leading strategic partner and channel teams that exceed quota expectations.
Strong knowledge of channel sales and marketing strategies, channel partner recruitment, enablement, and relationship management.
Channel Strategy Development, Quota Achievement & Team Management:
Channel Partner Enablement & Management:
Familiarity with CRM systems (HubSpot preferred) and channel management tools.
Manage a team of high-performing Channel Partner Managers.
Director Of Fp&A
By ImageFIRST At King of Prussia, PA, United States
Act as a Strategic Business Partner to the CFO and the broader corporate Senior Management team
Assist with the development of monthly and quarterly reporting packages for Senior Management and the Board
Ability to communicate and present information effectively to senior management and other stakeholders (written, orally and via presentation materials)
Solid PC skills, including advanced capabilities with respect to Excel and Powerpoint
BA or BS in Finance or a related field - MBA preferred
Improve decision support analysis; perform analysis of monthly, quarterly and YTD performance against budget and prior year results
Director Of Customer Support
By Karbon At United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support, Movehq (Remote)
By MoveHQ At New York, NY, United States
Experience and knowledge of best practices in Voice of the Customer Programs
7+ years' experience in Customer Support, going 0-1 in a company with at least $50 million in revenue
Experience Implementing ServiceNow in the past
Experience working with SaaS products and technologies
Experience working with, and analyzing, customer data to ensure world class utilization metrics
Experience in a Contact Center environment (Calls, emails, texts, etc)
Director Of Fp&A
By Maven Clinic At United States
8-10 years of experience across strategic finance, FP&A, business intelligence, investment banking, management consulting or similarly analytical roles
Superior story-telling and data visualization capabilities (experience with Looker is a plus)
Play a key part in the preparation of annual budgets, reforecasts, business plans, and ongoing reporting requirements
Strong analytical mindset with expert financial modeling skills and ability to effectively translate data into actionable insights, strategies, and financial plans
Excellent written, verbal, and interpersonal communication skills
Experience with building and enhancing FP&A tools
Director Of Fp&A
By LaSalle Network At Chicago, IL, United States
10+ years of professional finance experience ideally coming out of the retail, CPG or manufacturing industries
Develop and mentor a team of high-performing analysts and managers
5+ years of experience managing and developing a team
Strong communication and presentation skills
Experience with vendor/brand contract negotiations
Lead and oversee the budgeting, forecasting and long-term strategic financial planning processes for the sales and marketing teams
Director Of Customer Support
By Karbon At Chicago, IL, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Seattle, WA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At San Diego, CA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Philadelphia, PA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Atlanta, GA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Assistant Director, Office Of Survivor Support
By Mississippi State University At Oktibbeha County, MS, United States
Previous experience with health education amongst university populations.
Provides direct advocacy at .40 FTE and educational and awareness programming and services related to the prevention of domestic violence, dating
Develops safety plans, conducts risk assessments; provides emotional support, crisis intervention, prevention awareness and education to students.
Identify, develop, and facilitate programs to increase awareness and knowledge related to domestic violence, dating violence, sexual assault, and
Assists with data collection for grant requirements and research.
In-depth knowledge of providing customer assistance and support.

Are you a problem solver with a passion for customer service? We are looking for a Director of Support to join our team and lead our customer service efforts. You will be responsible for developing and implementing strategies to ensure our customers receive the best possible service. If you have a knack for developing relationships and providing exceptional customer service, this is the job for you!

Overview The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. Detailed Job Description The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will also be responsible for developing and maintaining customer service and technical support policies and procedures, and ensuring that customer service and technical support teams are meeting customer service and technical support standards. The Director of Support will also be responsible for developing and maintaining customer service and technical support metrics and reporting. Job Skills Required
• Excellent customer service and technical support skills
• Excellent communication and interpersonal skills
• Ability to lead and manage customer service and technical support teams
• Ability to develop and implement customer service and technical support strategies
• Ability to develop and maintain customer service and technical support policies and procedures
• Ability to develop and maintain customer service and technical support metrics and reporting
• Ability to troubleshoot customer service and technical support issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, computer science, or related field
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service and technical support software
Job Knowledge
• Knowledge of customer service and technical support principles and practices
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support metrics and reporting
• Knowledge of customer service and technical support policies and procedures
Job Experience
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service