Director Of Application Support

Company: LVSC

Role: Director of Application Support

Location: REMOTE (West Coast Hours - Las Vegas preferred)

States NOT approved for remote work are: Tennessee, Kansas, Alaska, Massachusetts, Montana and Vermont.

Must haves:

• Strong understanding of application packaging, patch management and compliance platforms
• Experience in designing and improving support processes in large IT organizations
• Experience working in a cloud and hybrid environment
• Familiarity with regulatory requirements and controls for legislation such as: SOX and ISO certifications
• Experience with service desk incident and request management, CMDB and problem management
• Domain expertise for Application Support, including improving the domain knowledge capabilities of the team members
• 7+ years of work experience with software management and automation tools (InTune, Landscape, JAMF)
• Strong understanding of application lifecycle and software lifecycle planning
• Prior leadership experience

Plusses:

• Bachelors degree in computer science or related field

Day to day:

Insight Global is seeking a Director of Application Support to join one of our clients IT teams. This person will be responsible for overseeing all aspects of our clients application support team. This position requires someone well-versed in leading teams, customer support triage, supporting technology solutions and services in a fast-paced environment. This person will be responsible for the assessment and planning of new business requirements that support the continual improvements of application support. Duties will include administration, configuration, integration, and support of the application lifecycle.