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Director Of Support Jobs in Illinois

Director Of Facilites Jobs
By LaSalle Network At Oak Park, IL, United States
Proven facility management experience including, strong knowledge of building systems, HVAC, electrical, plumbing and general construction practices
Develop and manage the facilities department budget
Manage and schedule maintenance and custodial staff of 100+
Experience with multiple sites strongly preferred
Strong knowledge of building systems and construction
Develop and execute a maintenance plan for physical school facilities including preventative maintenance
Director Of Esra (15608) Jobs
By Southern Illinois University Edwardsville At Edwardsville, IL, United States
Unofficial academic transcripts, including those for SIUE. All candidates must provide transcripts for educational qualification verification and/or course work assessment
Medical, dental and vision insurance;
Supplemental retirement savings plans ;
Paid vacation and sick leave accrual;
Generous holiday schedule/paid holidays ;
Employee Assistance Program (mental health and wellness);
Director Of Fp&A
By LaSalle Network At Chicago, IL, United States
10+ years of professional finance experience ideally coming out of the retail, CPG or manufacturing industries
Develop and mentor a team of high-performing analysts and managers
5+ years of experience managing and developing a team
Strong communication and presentation skills
Experience with vendor/brand contract negotiations
Lead and oversee the budgeting, forecasting and long-term strategic financial planning processes for the sales and marketing teams
Director Of Customer Support
By Karbon At Chicago, IL, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Teacher Support – Chicago
By OneGoal At Chicago, IL, United States
Experience with blended learning ( optional ); experience with Canvas or other online learning management systems ( a plus )
You constantly strive to learn from and share learnings with your teammates, no matter your current knowledge or experience.
Knowledge of Chicago education landscape ( Preferred )
You are a strategic thinker with the ability to create systems and structures to strengthen teacher and student’s classroom experience
You acknowledge the role bias and privilege play in analysis and seek to mitigate this in your practice.
Lived experience of the Fellows we serve (Preferred)
Director Of Fp&A
By Robert Half At Chicago, IL, United States
Hybrid Role - Mostly Remote
Corporate functions planning and forecasting as part of annual corporate-wide planning processes.
Develop predictive financial models for various business units.
Support existing financial reporting processes as well as develop new financial reporting as applicable.
Support initiatives targeted at financial processes improvement and the implementation of changes to achieve efficiencies and the company’s objectives.

Are you a problem solver with a passion for customer service? We are looking for a Director of Support to join our team and lead our customer service efforts. You will be responsible for developing and implementing strategies to ensure our customers receive the best possible service. If you have a knack for developing relationships and providing exceptional customer service, this is the job for you!

Overview The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. Detailed Job Description The Director of Support is responsible for leading and managing the customer service and technical support teams. This role is responsible for ensuring that customer service and technical support teams are providing excellent customer service and technical support to customers. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will be responsible for developing and implementing customer service and technical support strategies, managing customer service and technical support staff, and ensuring customer service and technical support goals are met. The Director of Support will also be responsible for developing and maintaining customer service and technical support policies and procedures, and ensuring that customer service and technical support teams are meeting customer service and technical support standards. The Director of Support will also be responsible for developing and maintaining customer service and technical support metrics and reporting. Job Skills Required
• Excellent customer service and technical support skills
• Excellent communication and interpersonal skills
• Ability to lead and manage customer service and technical support teams
• Ability to develop and implement customer service and technical support strategies
• Ability to develop and maintain customer service and technical support policies and procedures
• Ability to develop and maintain customer service and technical support metrics and reporting
• Ability to troubleshoot customer service and technical support issues
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in business, computer science, or related field
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service and technical support software
Job Knowledge
• Knowledge of customer service and technical support principles and practices
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support metrics and reporting
• Knowledge of customer service and technical support policies and procedures
Job Experience
• 5+ years of customer service and technical support experience
• 5+ years of management experience
• Experience with customer service