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Director Of Service Delivery Jobs in North Carolina

Executive Director - Service Delivery
By Fortrea At , Durham $160,000 - $270,000 a year
Minimum of 5 years’ experience in management and leadership roles required.
Oversee the entire service management lifecycle, from service design and transition to operation and continuous improvement.
Champion developing canonical service management workflows and adopt automation for expediting incident management.
Bachelor’s or Master’s degree in a relevant field or equivalent combination of education and work experience.
Demonstrated experience with strategic planning and alignment of IT services with broader organizational objectives.
Strong ability to recognize, manage, and mitigate risks pertaining to service delivery.

Are you an experienced leader looking for an opportunity to make an impact? We are looking for a Director of Service Delivery to join our team and lead our customer service initiatives. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty. You will also be responsible for managing customer service teams, developing customer service policies, and monitoring customer service performance. If you are a motivated leader with a passion for customer service, this is the perfect opportunity for you!

Overview:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Service Delivery is responsible for leading the service delivery team and ensuring that the organization’s services are delivered in a timely, efficient, and cost-effective manner. The Director of Service Delivery is also responsible for developing and implementing service delivery strategies, managing customer relationships, and ensuring customer satisfaction. The Director of Service Delivery will be responsible for overseeing the day-to-day operations of the service delivery team, including managing staff, developing and implementing service delivery processes, and ensuring that customer service standards are met. The Director of Service Delivery will also be responsible for developing and maintaining relationships with customers, resolving customer issues, and ensuring customer satisfaction.

What is Director Of Service Delivery Job Skills Required?

• Excellent leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or a related field
• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service delivery processes and procedures
• Knowledge of relevant software and applications

What is Director Of Service Delivery Job Experience?

• At least 5 years of experience in service delivery or a related field
• Proven track record of successful service delivery
• Experience in customer service and relationship management
• Experience in developing and implementing service delivery strategies

What is Director Of Service Delivery Job Responsibilities?

• Lead the service delivery team and ensure that services are delivered in a timely, efficient, and cost-effective manner
• Develop and implement service delivery strategies
• Manage customer relationships and ensure customer satisfaction
• Oversee the day-to-day operations of the service delivery team
• Develop and maintain relationships with customers