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Director Of Customer Success Jobs in California

Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R
Senior Director Of Customer Success
By TalentHunt Inc. At San Francisco Bay Area, United States
Have a global impact and get to see the benefit of your work across different continents
Manage a small team of customer success managers focused on renewals, cross selling and upselling
Drive customer outcomes, product adoption and customer experience
If no experience in the above, candidates with a strong SaaS background will be considered as well
Experience with ChurnZero, HubSpot and Domo a nice bonus
Progress with the company the as the growth engine keep growing - career path to executive leadership
Customer Success Director Jobs
By CyberCoders At Los Angeles, CA, United States
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Director Of Customer Success
By Laserfiche At Long Beach, CA, United States
Ability to provide exceptional customer management skills at all levels (C-suite including).
7+ years of managerial experience in CSM and sales, SaaS preferred.
Work from home on Mondays and Fridays
Proven success in managing large team of customer success relationship managers.
Experience in successful retention and expansion of Enterprise SaaS business.
Strong communication skills with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders.
Director, Customer Success, West
By Amplitude At San Francisco, CA, United States
5+ years of direct management experience and a track record of achieving results and building high-performing teams
Lead and directly manage Customer Success Managers (CSMs), including recruiting/hiring, development, and performance management
Be a key member of the Customer Success leadership team & the voice for Customer Success Management at Amplitude
6+ years of Customer Success, Services or Consulting experience, preferably within Enterprise SaaS
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Own success metrics in the America West region, specifically NRR and associated leading indicators of success
Vp Of Customer Success
By Everlaw At Oakland, CA, United States
Coach and develop a high performing team. You will provide mentorship, management and support to our existing team.
Team Leadership: Guide and mentor a high-performing team of Leaders, Customer Success Managers, Customer Success Associates.
You have a history of outstanding performance as a leader with at least 7 years of customer success leadership experience.
Customer Advocacy and Expansion: Identify opportunities for customer advocacy and expansion.
Customer Feedback and Insights: Gather customer feedback, understand their pain points, and advocate for necessary improvements or enhancements to our products/services.
Cross Functional Collaboration and Communication: Foster strong cross-functional collaboration and communication with teams such as sales, marketing, product, and support.
Director Of Customer Success
By Akia At San Francisco, CA, United States
Define the post-sales customer experience from onboarding and implementation to long-term growth and success
Experience building customer success organizations for scale and growth with well-defined metrics
Health, Dental, Vision, Life benefits
Build customer success organization to attract and retain talent
Coach and mentor high-performing individual contributors
Work with operations to define and measure organizational impact
Director Of Customer Success
By Dusty Robotics At Mountain View, CA, United States
12+ years experience in customer success, account management, or similar customer facing role
5+ years experience in the AEC industry with senior customer-facing responsibilities
Lead & Build Team - Lead team of Customer Success Managers. Recruit and hire extraordinary talent
Experience building and growing Customer Success organizations
Utilization & Value Realization - Creative resolutions to help our customers achieve their business objectives through increasing their utilization of Dusty
Renewal & Expansion - Maintain and grow our revenue base by identifying and executing on opportunities to grow each account
Head Of Customer Success
By Asana At San Francisco, CA, United States
Fluency with Asana and deep understanding of the work management landscape
Manage the multi-faceted APAC Customer Success Team, supporting their executional success, overall engagement, and career growth
Global experience, with a strong understanding of core APAC markets
Serve as a member of the APAC business leadership team, driving regional growth and insights across the customer lifecycle
Oversee CS hiring in region as needed
Meet with customers directly to help support the CS team and deepen partnership with our strategic APAC customers
Director Of Customer Success
By Veza Technologies, Inc. At , San Francisco, Ca $175,000 - $225,000 a year
Manage and maintain the overall onboarding and customer success processes
Take overall accountability of all account executive relationships and manage customer and team escalations
Manage the renewal, retention, and growth strategies for all customers
10+ years of professional experience in customer success or consulting, working with technical enterprise customers
Managed a team of 4+ similarly driven CSEs
Experience with information security and supporting CISOs as your primary customer sponsor
Director, Customer Success Jobs
By Alpine Group, Inc. At San Francisco, CA, United States
Work with Sales and Customer Experience leadership teams on growing and retaining customers.
Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts.
Experience confidently working with Director, VP and C-Level leaders from day 1 on the job.
7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
Excellent communication skills in verbal, written and presentation formats.
Build, lead and run a high caliber, team of CSMs focused on Mid Market Customers.
Head Of Customer Success
By Formic Labs At San Francisco Bay Area, United States
5+ years of prior experience in customer success, customer support, sales, business development, account management, or a related role
Build strong relationships with customers and monitor their experience with our product through proactive communication to anticipate and address potential issues
Communicate effectively with both internal and external senior managers to understand our customers' needs and maximize their retention and growth
MS or equivalent experience in bioinformatics, computational biology, or biology-related data science
Own the relationship with customers, including onboarding, training, retention, and satisfaction
Ensure customers quickly derive value from the platform by understanding and helping solve problems, providing training, and sharing resources
Director, Customer Success Jobs
By Mappedin At Ontario, CA, United States
Strong leadership skills, with experience building and leading high-performing teams.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple initiatives simultaneously.
Lead a team of Customer Success Managers who own the customer relationships through support, product adoption, value realization and growth
Manage your team to achieve set NRR, NPS and satisfaction metrics by developing and maintaining strategic processes and workflows
7+ years of experience in customer success or related field, with at least 3 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and internal stakeholders.

Are you looking for an exciting opportunity to lead a team of customer success professionals? We are seeking a Director of Customer Success to join our team and help us drive customer success initiatives. You will be responsible for developing and executing strategies to ensure customer success and satisfaction, as well as leading a team of customer success professionals. If you have a passion for customer success and a drive to make a difference, this is the perfect role for you!

Overview:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs.

Detailed Job Description:

The Director of Customer Success is responsible for leading and managing the customer success team to ensure that customers are achieving their desired outcomes. The Director of Customer Success will be responsible for developing and executing strategies to increase customer satisfaction, loyalty, and retention. The Director of Customer Success will also be responsible for developing and maintaining relationships with customers, understanding their needs, and providing solutions to meet those needs. The Director of Customer Success will also be responsible for developing and executing customer success plans, monitoring customer success metrics, and providing feedback to the customer success team.

What is Director Of Customer Success Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to build relationships with customers
• Ability to understand customer needs and provide solutions
• Ability to develop and execute customer success plans
• Knowledge of customer success metrics and analytics
• Ability to lead and manage a customer success team
• Knowledge of customer service best practices

What is Director Of Customer Success Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Ability to work in a fast-paced environment

What is Director Of Customer Success Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer service best practices
• Knowledge of customer success metrics and analytics
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success software

What is Director Of Customer Success Job Experience?

• 5+ years of experience in customer success, customer service, or related field
• Proven track record of success in customer success management
• Experience with customer success metrics and analytics
• Experience with customer relationship management (CRM) systems

What is Director Of Customer Success Job Responsibilities?

• Develop and execute customer success plans
• Monitor customer success metrics and provide feedback to the customer success team
• Develop and maintain relationships with customers
• Understand customer needs and provide solutions to meet those needs
• Lead and manage the customer success team
• Develop