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Director Of Customer Experience Jobs in California

Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Director Of Training, Customer Experience
By ŌURA At San Francisco, CA, United States
Strong project management skills and the ability to manage multiple projects simultaneously
Experience with learning management systems (LMS) and other learning technologies
Bachelor's degree or equivalent experience
8+ years of relevant experience
Experience as a leader in a global organization is preferred but not required
Strong knowledge of instructional design principles and adult learning theories
Director, Customer Experience Jobs
By Sony At Los Angeles, CA, United States
Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.
Your qualifications and experience should include:
Establish and evangelize standards and best practices to ensure the best customer experiences possible.
12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.
Strong leadership skills with the ability to motivate and inspire cross-functional teams.
Excellent communication and interpersonal skills.
Director Of Customer Experience
By FINESSE At Los Angeles, CA, United States
Be the voice of the customer at FINESSE - tracking customer sentiment, understanding pain points, and developing plan to improve experience
Establish and evangelize standards and best practices to ensure the best customer experiences possible
Senior leadership experience in a consumer customer support environment
Experience navigating voice, email, social media and chat customer care channels
Experience building a top-notch customer support function & team from scratch - with a deep understanding of building implementable processes
Direct experience with implementing technology transformation initiatives
Director, Global Customer Experience
By Abbott At Alameda, CA, United States
Bachelor's degree in Information Management, Information Technology, Integrated Marketing Communications or other like degrees
Set the visions and direction for Abbott’s customer experience with a focus on digital and go-to-market ecosystem
Knowledge of diabetes and/or health technology ecosystems (preferred)
Minimum 8+ years of experience including leading global transformation, and/or customer experience or integrated marketing team
Experience building products and/or marketing in a highly regulated industry
Motivated with a can-do attitude, flexible, open with excellent communications skills
Head Of Customer Experience
By Humane™ At San Francisco, CA, United States
Hire, coach, and manage a fantastic team of support agents that love helping people.
Create and maintain an internal customer support wiki to promote knowledge sharing among the team.
Develop ways to collect, analyze, and leverage data to continually improve the team’s performance, customer satisfaction, and the overall customer experience.
7+ years of experience in customer support, with at least 3 years leading a support team
3+ years of experience working with outsourced vendor services
Strong experience setting up and scaling customer support from the ground up
Director Of Customer Experience Engineering, Experian Consumer Services
By Experian At Costa Mesa, CA, United States
Responsible for hiring, coaching, development, mentoring, and performance management.
Support security requirements including attainment of all required certifications.
Create and execute a long-term contact center application strategy that is aligned to technological and business requirements.
Identify employee deficiencies and provide training to increase overall team knowledge level.
Create cross-training opportunities to eliminate single points of knowledge.
Monitor and manage team capacity; ensure alignment to business/product priorities and expectations to allow on-time delivery against commitments.

Are you an experienced customer service leader looking to take your career to the next level? We are looking for a Director of Customer Experience to join our team and lead our customer service initiatives. You will be responsible for developing and executing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Director of Customer Experience is responsible for leading the customer experience strategy and initiatives for an organization. They are responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization.

Detailed Job Description:

The Director of Customer Experience is responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization. They will be responsible for developing customer experience strategies, managing customer feedback, and analyzing customer data. They will also be responsible for developing customer experience programs, managing customer service teams, and developing customer loyalty programs.

What is Director Of Customer Experience Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Analytical and problem-solving skills
• Ability to develop customer experience strategies
• Ability to manage customer feedback
• Ability to analyze customer data
• Ability to develop customer experience programs
• Ability to manage customer service teams
• Ability to develop customer loyalty programs

What is Director Of Customer Experience Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs
• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Experience?

• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs

What is Director Of Customer Experience Job Responsibilities?

• Develop customer experience strategies
• Manage customer feedback
• Analyze customer data
• Develop customer experience programs
• Manage customer service teams
• Develop customer loyalty programs
• Monitor customer satisfaction levels
• Identify areas for improvement in customer experience