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Director Of Customer Experience Jobs in New York

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Director Of Customer Experience, Americas
By monday.com At New York, United States
Stay up-to-date on industry trends, and best practices in customer experience
Proven professional with 6+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment
Outstanding facilitation, brainstorming and collaboration skills
Skilled in providing purposeful leadership and clear sense of direction to cross-functional and virtual teams in a scaling environment
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Director of Customer Experience, Americas
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Sr. Director Of Customer Experience
By Pair Eyewear At New York, NY, United States
Experience in order processing/management and informed as to how technology can improve such processing
A seasoned CX leader, experienced with growing an efficient organization that both answers customer inquiries and processes customer orders
An empathic, growth-oriented manager who coaches their team to execute successfully against a roadmap they set
Extensive knowledge of how best to partner with offshore outsourced CX teams
5-7 years experience in customer service and/or operations at a high growth company
You will build out sustainable training programs to most effectively scale our CX organization across both internal and outsourced teams

Are you an experienced customer service leader looking to take your career to the next level? We are looking for a Director of Customer Experience to join our team and lead our customer service initiatives. You will be responsible for developing and executing strategies to improve customer satisfaction, drive customer loyalty, and increase customer retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Director of Customer Experience is responsible for leading the customer experience strategy and initiatives for an organization. They are responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization.

Detailed Job Description:

The Director of Customer Experience is responsible for developing and implementing customer experience initiatives that will improve customer satisfaction, loyalty, and engagement. They will work closely with other departments to ensure that customer experience is a priority throughout the organization. They will be responsible for developing customer experience strategies, managing customer feedback, and analyzing customer data. They will also be responsible for developing customer experience programs, managing customer service teams, and developing customer loyalty programs.

What is Director Of Customer Experience Job Skills Required?

• Excellent communication skills
• Strong leadership skills
• Analytical and problem-solving skills
• Ability to develop customer experience strategies
• Ability to manage customer feedback
• Ability to analyze customer data
• Ability to develop customer experience programs
• Ability to manage customer service teams
• Ability to develop customer loyalty programs

What is Director Of Customer Experience Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs
• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer data analysis
• Knowledge of customer feedback management
• Knowledge of customer experience strategies

What is Director Of Customer Experience Job Experience?

• 5+ years of experience in customer experience management
• Experience with customer service and customer loyalty programs

What is Director Of Customer Experience Job Responsibilities?

• Develop customer experience strategies
• Manage customer feedback
• Analyze customer data
• Develop customer experience programs
• Manage customer service teams
• Develop customer loyalty programs
• Monitor customer satisfaction levels
• Identify areas for improvement in customer experience