Register
Recruit Create CV

Director Of Advocacy Jobs in Florida

Director, Member Advocacy And Complaint Experience
By SoFi At Charlotte, NC, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Director, Member Advocacy And Complaint Experience
By SoFi At Jacksonville, FL, United States
Experience required engaging with and/or presenting with Regulatory Agencies (OCC, U.S. Federal Reserve, CFPB)
Process design experience (LEAN/Kaizen) to understand complaint root cause and path to remediation actions.
Everyone at SoFi is a Risk Manager.
Domain expert in end-to-end financial services complaints program design required
Strong analytical expertise in developing insightful visualizations that provide impactful trends, actionable intelligence, and correlation across multiple dimensions.
Leadership of Complaints Committee and Member Advocacy Programs
Manager Of Customer Advocacy
By Palmetto At Charlotte, NC, United States
Minimum 3-5 years of experience; 2 years in a team lead or manager role
Manage proactive engagement strategy with community specialists on review sites and social media.
You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.
Knowledge of the construction or solar industry preferred
Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.
Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap