Director Of Advocacy Jobs in Colorado

Previous workload management experience strongly preferred.

Do you value care management and quality improvement?

Are you an experienced Supervisor of Quality of Care/Immediate Advocacy looking for a new challenge?

Assures accuracy and timeliness of all applicable review type cases within contract requirements.

ASN or equivalent nursing education required. BSN preferred.

Knowledge of current NCQA/URAC/CMS standards preferred.

8 years of management experience

Identify customer service breakdown areas, provide recommendations for improvement to Frontier management, and ensure implementation of approved projects.

Participate in training, seminars or any programs that provide opportunity to grow, learn, and improve managerial skills and customer resolution skills.

Review the design, flow, and customer experience of the CR call, chat, and email flows to ensure the best utilization.

Ensure that CR is current and knowledgeable of overall Company policy changes.

Minimum 6 years contact center, customer service center or airline experience required, including the areas of operations and/or customer care