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Digital Customer Experience Product Manager Jobs

Mastercard Digital Labs Product Experience Designer
By Mastercard At , , Nc
2-3 years minimum experience in a UX Designer role, mobile design experience preferred.
Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
Experience with key design artifacts such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
Experience working with developers and product owners, and ability to facilitate discussion amongst differing viewpoints.
Experience with Design Thinking and other user experience design and ideation methodologies and techniques.
Experience with common UX design and prototyping tools such as Figma, Sketch, InVision, Adobe Creative Suite, etc.
Product Manager (Healthcare Experience)
By Topflight At United States
100% remote: this is a WFH opportunity.
Collaborating with UI/UX designers, technical project managers, developers, and QA team to align technical teams toward product KPIs.
2+ years of experience developing healthcare products.
A desire for a team-first approach, radical transparency, and thoughtful disagreement, constructive feedback (both giving and offering).
Yearly annual appraisals and End of Year bonuses based on a mix of individual and company financial performance.
Flexible vacation and sick days.
Manager, Global Customer Digital Experience
By Bose Corporation At United States
Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.
skill sets; experience and training; licensure and certifications; and other business and organizational needs.
B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
Cultivate and disseminate knowledge of application-usage best practices.
Digital Experience Manager Jobs
By Life Fitness Family of Brands At , Rosemont, Il
Project management experience desirable with proven leadership ability.
Development and execution of the Connected Fitness Strategy in North America with cross functional coordination with Sales and Global Product Management.
Working with the Commercial Learning and Development team and Product Management to design and deliver internal, cross departmental digital training programs.
Management reporting of sales targets and success metrics to the regional management team.
Experience in sales roles that require close collaboration and feeding back market insights and customer requirements to HQ digital product teams.
At least 5-10 years’ experience in sales roles in the technology space (apps, mobile devices, APIs, ecosystems, etc.).
Product Manager, Coverage Experience
By Oscar Health At United States
You are experienced. You have worked directly with engineers in a product management role for 2+ years
Define the vision, strategy, and roadmap for product investments that power Oscar’s core member experience.
Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights.
Previous experience working on consumer facing products or applications.
Define KPIs to measure business and operational impacts, and relentlessly identify improvements.
Use data and user research to inform decisions, identify potential improvements, and measure your success
Product Manager, Experience Platform
By Airbnb At United States
10 years of product management experience, product development or design experience, with at least 7 years in a product management role
Challenge the status quo and obsess over creating simple and elegant customer experiences
Exceptional communication skills, with the ability to adapt communication style for different types of audiences
Ability to appreciate and articulate great user experience
Outcome-oriented, with experience working with partners beyond your immediate cross-functional team
Experience as a PM working in a domain with a mix of build, buy, and partner integrations preferred
App Experience Product Manager
By Hopper At United States
5+ years of experience in product management, with a focus on e-commerce customer experiences.
Define and execute the product roadmap for the app experience, working closely with cross-functional teams to prioritize and deliver impactful improvements.
Design and run A/B tests to validate hypotheses and optimize the app experience.
Experience working cross-functionally with design, engineering, data, and customer support teams.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
Associate Product Manager, Coverage Experience
By Oscar Health At New York, NY, United States
You are experienced. You have worked directly with engineers in product management, project management, or program management roles for 2+ years
Execute on the vision, strategy, and roadmap for product investments that power our digital member experience.
Previous experience working on consumer facing products or applications.
Define KPIs to measure business and operational impacts, and relentlessly identify improvements.
Associate Product Manager, Coverage Experience
By Oscar Health At United States
You are experienced. You have worked directly with engineers in product management, project management, or program management roles for 2+ years
Execute on the vision, strategy, and roadmap for product investments that power our digital member experience.
Previous experience working on consumer facing products or applications
Define KPIs to measure business and operational impacts, and relentlessly identify improvements.
Product Manager, Upsell Experience
By Warner Bros. Discovery At Culver City, CA, United States
Minimum of 2 years of experience in product management and/or software delivery
Collaborate with Design, Engineering, Legal, Distribution, and Data stakeholders to determine product requirements and technical capabilities.
Strong analytical skills and experience with data analysis tools (e.g., SQL, Excel)
Product Manager II, Upsell Experience
Establish KPIs, Conversion targets, OKRs, and documentation for all aspects of the Upsell experience
You have excellent written and oral communication skills
Senior Product Manager - Purchase Experience
By Crunchyroll At New York, NY, United States
Proactive, self-starter with excellent management skills and ability to manage multiple tasks effectively
Serve as the cornerstone for product management roadmaps
Deliver streamlined product requirements - that are easily understood by technical and non-technical audiences.
Balance of technical knowledge and business insight
Good communication skills with the ability to engage and influence partners and collaborators to drive collaboration and alignment
Experience with both agile methodologies
Digital Health Customer Experience Analyst
By Impact Advisors At Greater Chicago Area, United States
Prepare and present analysis and recommendations to senior management, highlighting key findings, trends, and opportunities for improvement.
User/Customer Experience background or education
Subject Matter Knowledge---Customer/User Experience, CRM, Digital Health IT Operations, Strategy or Transformation
Analyze healthcare data sets to identify trends, patterns, and opportunities for improving user experience
Create and maintain documentation of healthcare data and user experience insights and recommendations
Demonstrable project support experience, i.e, leading slide work, crafting deliverables, generating and managing meeting notes
Product Manager, Support Experience
By Ascension At , Remote From $96,928 a year
3 years of leadership or management experience preferred.
2+ years of experience in product management.
Knowledgeable about technology trends and customer support experience trends.
Desired Knowledge, Experience and Traits
Location: Fully remote with potential for quarterly travel
Owns the consumer support experience vision and strategy for the Studio’s digital products.
Compliance Product Group Manager - Us Personal Banking - Customer Service/Operations Admin/Client Experience (Hybrid)
By Citi At , Jacksonville, Fl $136,700 - $205,050 a year
Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge.
Excellent written, verbal and analytical skills
Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
Experience in managing regulatory exams and relationships with examiners, auditors, etc.
Awareness of regulatory requirements including local and US laws, international and industry standard
Advanced knowledge in area of focus
Kiehls - Manager Of Customer Experience & Education, Digital
By L'Oréal At New York, NY, United States
Don’t meet every single requirement?
Detractors’ opportunities and recognize and reward Advocates. Work closely with CRM and Marketing to create programming that moves Passives to Advocacy.
(Medical, Dental, Vision, 401K, Pension Plan)
(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
Manager Global Customer Digital Experience
By Bose Corporation At United States
Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.
B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
Cultivate and disseminate knowledge of application-usage best practices.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Digital Customer Experience Design Manager
By Siemens At , $133,300 - $239,900 a year
Guide research and design processes, mentor and grow your team, and enable your team to deliver the best possible user experience.
Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
10 years of experience in product design or UX.
5 years of experience leading design projects and managing people or teams.
3 years of experience working with executive leaders.
7 years of experience working in a complex, cross-functional organization.
Director Of Product Management, Digital Customer Experience
By Siemens Digital Industries Software At , Fremont, Ca $159,900 - $287,800 a year
A Director of Product Management has these skills:
A Director of Product Management has experience with:
10+ years of leadership experience leading product management teams
A Director of Product Management is expected to:
Healthcare benefits (medical, dental, vision)
Do you enjoy co-creating high quality digital experiences for customers and employees?
Director Of Product Management, Digital Customer Experience
By Siemens At , $159,900 - $287,800 a year
A Director of Product Management has these skills:
A Director of Product Management has experience with:
10+ years of leadership experience leading product management teams
A Director of Product Management is expected to:
Healthcare benefits (medical, dental, vision)
Do you enjoy co-creating high quality digital experiences for customers and employees?

Are you an experienced Digital Customer Experience Product Manager looking to make an impact? We are looking for a creative and innovative leader to join our team and help us create a world-class digital customer experience. You will be responsible for developing and executing product strategies that drive customer engagement and satisfaction. If you have a passion for creating amazing customer experiences and a track record of success, we want to hear from you!

Overview The Digital Customer Experience Product Manager is responsible for developing and managing digital products and services that improve customer experience. This role requires a combination of technical, creative, and strategic skills to ensure that customer needs are met and that the digital products and services are successful. Detailed Job Description The Digital Customer Experience Product Manager is responsible for developing and managing digital products and services that improve customer experience. This includes developing product roadmaps, managing product launches, and overseeing product performance. The Digital Customer Experience Product Manager will work closely with stakeholders to ensure that customer needs are met and that the digital products and services are successful. Job Skills Required
• Knowledge of customer experience principles and best practices
• Knowledge of digital product development and management
• Ability to analyze customer data and develop insights
• Ability to develop product roadmaps and manage product launches
• Ability to communicate effectively with stakeholders
• Ability to work collaboratively with cross-functional teams
• Ability to identify and solve customer problems
• Ability to manage multiple projects and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in product management or related field
• Experience with customer experience principles and best practices
• Experience with digital product development and management
• Experience with customer data analysis and insights
• Experience with product roadmaps and product launches
• Experience with cross-functional teams
Job Knowledge
• Knowledge of customer experience principles and best practices
• Knowledge of digital product development and management
• Knowledge of customer data analysis and insights
• Knowledge of product roadmaps and product launches
• Knowledge of cross-functional teams
Job Experience
• 5+ years of experience in product management or related field
• Experience with customer experience principles and best practices
• Experience with digital product development and management
• Experience with customer data analysis and insights
• Experience with product roadmaps and product launches
• Experience with cross-functional teams
Job Responsibilities
• Develop product roadmaps and manage product launches
• Analyze customer data and develop insights
• Identify and solve customer problems
• Manage multiple projects and prioritize tasks
• Communicate effectively with stakeholders
• Work collaboratively with cross-functional teams
• Monitor product performance and make improvements as needed