Mastercard Digital Labs Product Experience Designer

Mastercard Digital Labs Product Experience DesignerMastercard is looking for a brilliant and passionate product experience designer to join our client-facing global innovation services team, Digital Labs, working with Mastercard’s customer base of Fortune 500 companies and spanning all aspects of global commerce.
In this role you will be a key member of a highly agile team of expert strategists, engineers and UX practitioners working to build proof-of-experience prototypes and support quick-to-market pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.
RESPONSIBILITIES

• For each project, you will work quickly to understand the client’s goals, the users’ needs, the problem to be solved, and align with the team on the best approach. You will help define the product and user experience based on research, best practices, and client inputs, and be responsible for creating design artifacts including sketches, story maps, wireframes, visual designs, and/or interactive prototypes as needed – all while collaborating closely with the client and the Digital Labs team.
• In this role you will work with a team of product strategists, engineers, and designers to co-innovate directly with Mastercard clients via rapid ideation and prototyping Design Thinking sprints. This job requires ~10-25% travel. (Willingness to travel is a must, and a desire to travel is a plus.)
• This is a fast-paced environment, with a wide variety of clients and topics. The work is highly conceptual, as we are tasked with bringing our client’s ideas to life, using user-focused methods, to inspire them with what is possible.
• In addition to these Design Thinking events, you may support longer-term engagements such as detailed design iterations and prototyping for concept and usability testing, as well as pilots.

DESIRED SKILLS

• Experience in both start-up and corporate environments a plus.
• Experience with Design Thinking and other user experience design and ideation methodologies and techniques.
• Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces.
• Experience with key design artifacts such as personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes.
• Experience with print design, illustration, and/or visual identity a strong plus.
• Experience working with developers and product owners, and ability to facilitate discussion amongst differing viewpoints.
• Ability to work quickly and semi-independently, and to accept feedback, direction, and shifting priorities graciously.
• Experience designing chat, voice, and/or retail interactions a plus.
• Ability to present designs clearly and explain design decisions.
• Experience with common UX design and prototyping tools such as Figma, Sketch, InVision, Adobe Creative Suite, etc.
• 2-3 years minimum experience in a UX Designer role, mobile design experience preferred.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Report any suspected information security violation or breach, and