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Digital Customer Experience Manager Jobs in Arizona

Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Senior Manager, Customer Experience
By DoorDash At Tempe, AZ, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager [Payments]
By Upwork At Arizona, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Manager, Customer Experience Jobs
By DoorDash At Phoenix, AZ, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives

Are you passionate about creating an exceptional digital customer experience? We are looking for a Digital Customer Experience Manager to join our team and help us deliver an outstanding customer experience across our digital channels. You will be responsible for developing and executing strategies to ensure our customers have a seamless and enjoyable experience when interacting with our digital products and services. If you have a creative and innovative approach to customer experience, we want to hear from you!

Overview:

A Digital Customer Experience Manager is responsible for developing and managing digital customer experience strategies, initiatives, and programs. They are responsible for creating a seamless customer experience across all digital channels and platforms. They must have a deep understanding of customer needs and behaviors, as well as the ability to develop and implement strategies to improve customer experience.

Detailed Job Description:

A Digital Customer Experience Manager is responsible for developing and managing digital customer experience strategies, initiatives, and programs. They must have a deep understanding of customer needs and behaviors, as well as the ability to develop and implement strategies to improve customer experience. They must be able to identify customer pain points and develop solutions to address them. They must be able to analyze customer data and develop insights to inform customer experience strategies. They must be able to develop and manage customer experience initiatives, such as customer feedback programs, customer surveys, and customer service initiatives. They must be able to develop and manage customer experience programs, such as loyalty programs and customer rewards programs. They must be able to develop and manage customer experience metrics, such as customer satisfaction scores and customer retention rates.

What is Digital Customer Experience Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to develop and implement customer experience strategies
• Ability to analyze customer data and develop insights
• Ability to develop and manage customer experience initiatives and programs
• Ability to develop and manage customer experience metrics
• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends

What is Digital Customer Experience Manager Job Qualifications?

• Bachelor’s degree in marketing, business, or related field
• 5+ years of experience in customer experience, digital marketing, or related field
• Experience with customer feedback programs, customer surveys, and customer service initiatives
• Experience with loyalty programs and customer rewards programs
• Experience with customer experience metrics, such as customer satisfaction scores and customer retention rates
• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends

What is Digital Customer Experience Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of digital marketing and customer experience trends
• Knowledge of customer feedback programs, customer surveys, and customer service initiatives
• Knowledge of loyalty programs and customer rewards programs
• Knowledge of customer experience metrics, such as customer satisfaction scores and customer retention rates

What is Digital Customer Experience Manager Job Experience?

• 5+ years of experience in customer experience, digital marketing, or related field
• Experience with customer feedback