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Deskside Support Manager Jobs

Deskside Support Engineer Jobs
By Dice At Alpharetta, GA, United States
Able to manage assets using asset management systems.
Participate in the Continuous Improvement and Problem Management process.
Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team.
Identify and escalate technology outages impacting our users and their facilities to the Incident Management team.
Evaluate user requests and requirements and recommend effective technological solutions.
Bachelor's degree and/or extensive relevant experience preferred.
Deskside Support Jobs
By KTek Resourcing At San Mateo, CA, United States
Looking for a skilled desktop support technologist with experience in an enterprise environment.
Experience Required 2+ Years as a Desktop Support Technician
Individual should be able to assess and keep up site needs for conference rooms, copiers, computer hardware/accessories inventory.
Ability to provide hand and feet support to Network and Server team.
Deskside Support Technician Jobs
By BrickRed Systems At Seattle, WA, United States
Highly organized with good attention to detail, ensuring accurate equipment setup and inventory management.
1-2 years of experience in hardware compatibility and familiarity with different types of monitors.
Strong technical knowledge and ability to troubleshoot and resolve hardware-related issues.
Ability to proactively audit and assess space requirements, identify gaps and make recommendations.
Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical users.
Provide onsite technical support to employees when issues cannot be resolved by the internal help desk.
Deskside Support Technician Jobs
By A.C.Coy Company At Pittsburgh, PA, United States
Associate degree in Information Technology/related field or equivalent experience
2+ of experience in technical support, desktop support or related
Experience supporting software and hardware on-site for end-users
Ticketing system knowledge (ServiceNow preferred)
Experience working in an enterprise size environment - 500+ end users
Work as part of team to support end users in a global cloud migration project
Deskside Support Technician Jobs
By Zealogics Inc At Chicago, IL, United States
Experience with Remote Access (including SecurID), Virtual PCs, Citrix & VPN- Basic knowledge of various technologies
Ability to successfully prioritize and manage operational duties to required deadlines
DSS Tech - Daily Operational Support IMAC
Installation and moving of PC equipment as well as preparing equipment for disposal
Printer and other peripheral installation, maintenance, and troubleshooting
Configure and deploy corporate iPhone devices
Deskside Support Technician Jobs
By IT Trailblazers LLC At Austin, TX, United States
Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.
Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
Experienceon Office 365 application troubleshooting and licensing model
Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
Deskside Support Analyst Jobs
By Coretek At Detroit, MI, United States
Demonstrated organizational, communication and time management skills with the ability to work independently
Ticket management knowledge, including ITIL
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
1-3 years customer service experience preferredKnowledge of Active Directory tools and processes
Knowledge and support experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
Assist in the resolution of user and support issues to ensure a positive customer experience
Deskside Support Technician (Consultant)
By News Corp At , Nashville, Tn Up to $266 a day
Support remote users as needed
Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination
Manages, maintains, and improves technical documentation
Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
PC and Mac hardware skills, network printers and computer networks
Excellent oral and written communication skills
Deskside Support Manager Jobs
By Harvard University At , Boston, Ma
Minimum of five years’ post-secondary education or relevant work experience
Manage the development and delivery of end-user training and documentation
Knowledge of Microsoft Office Suite
Knowledge of advanced user support practices
Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
Hybrid (partially on-site, partially remote)
Tech Ii, Deskside Support - Goodyear, Az
By GXO Logistics At , Goodyear, 85395, Az
Maintain and manage workload through computerized ITSM ticketing and tracking system
1 year of experience supporting end-user equipment and telephony equipment
Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse
3 years of Warehouse experience supporting end-use equipment
Troubleshoot and resolve Tier 2 and 3 escalated technical issues
Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
Intern - It Deskside Support
By MedPro Group At , Fort Wayne, 46815, In

Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience ...

Deskside Support Jobs
By Iron Systems At , Newton, Ma
Individual must have good customer facing skills and be well presented.
Provide onsite and desk side support services to end users.
Troubleshoot PC related problems at the direction of client level 2 or SPOC.
Complete incidents and requests within SLA in pressurized environment.
Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Deskside Support Manager Jobs
By DMI (Digital Management, LLC) At Virginia, United States
Excellent interpersonal skills, verbal/written communication skills & the ability to manage multiple competing priorities while balancing team workload are required.
Maintain constant flow of communication to all sites, management, and customers.
Experience performing quality assurance responsibilities in support of ServiceNow.
Education And Years Of Experience
Manage schedules and technical coverage given day-to-day operations of Deskside Support.
Manage all end-user incident and request tickets through ServiceNow.
Manager, Guideline Support Jobs
By Beautycounter At United States
Audits and reviews for systemic compliance management
Manage and assist with Guideline Support inbox to ensure timely communication and resolution
5+ years of direct selling experience, with at least 4 years in a compliance role
Strong communication skills; written and verbal
Strong organizational skills to drive multiple processes and priorities simultaneously while working cross-functionally with other departments and key stakeholders
Ability to work independently, take initiative and manage multiple projects in a fast paced environment
Deskside Support Lead Jobs
By Otomashen At St Louis, MO, United States
·BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
·Proficiency in analytical, organizational, project management, interpersonal and communication skills (written and oral).
·Having knowledge of Service Management.
·IT Inventory management of Organization assets at Client location and annual reconciliation.
·Governance for Incident at User Desk Management.
·Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas
Deskside Support Supervisor Jobs
By WilmerHale At New York, NY, United States
Management certification or degree preferred.
Works closely with WPS Manager to facilitate the efficient and effective functioning of Deskside Support.
Proven experience leading, supervising, or managing a technology or customer support team of similar size and in a similar-sized work environment.
Excellent interpersonal skills, as necessary to work effectively with people at all levels at WH.
Exceptional oral and written communication skills as necessary to translate complex technical information to a non-technical audience.
Strong conceptual knowledge of software and hardware configurations and software applications.
Deskside Support Technician Jobs
By DMI (Digital Management, LLC) At Virginia, United States
Experience performing quality assurance responsibilities in support of ServiceNow.
Education And Years Of Experience
Experience with Avaya Agent and ServiceNow.
Extensive software install and configuration experience for SDT2 queue priority escalation issues received directly or transferred from Onsite.
Ability to handle remote based tickets received through the SDT2 queue or from tickets moved from the Deskside queues. Examples include:
Must be flexible and open to functioning as Service Desk (surge support), Deskside, or Baseline support as a remote technician.

Are you looking for an exciting opportunity to lead a team of Deskside Support professionals? We are looking for a Deskside Support Manager to join our team and provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the Deskside Support team, ensuring that all customer requests are handled in a timely and efficient manner. If you have the skills and experience to lead a team of Deskside Support professionals, then this is the job for you!

Overview:

A Deskside Support Manager is responsible for providing technical support to end-users of a company’s IT systems. This includes troubleshooting hardware and software issues, installing and configuring new systems, and providing training and support to users. The Deskside Support Manager is also responsible for managing the deskside support team and ensuring that all customer service and technical support needs are met.

Detailed Job Description:

The Deskside Support Manager is responsible for managing the deskside support team and ensuring that all customer service and technical support needs are met. This includes providing technical support to end-users of a company’s IT systems, troubleshooting hardware and software issues, installing and configuring new systems, and providing training and support to users. The Deskside Support Manager is also responsible for managing the deskside support team and ensuring that all customer service and technical support needs are met.

What is Deskside Support Manager Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of IT systems and hardware
• Ability to troubleshoot hardware and software issues
• Knowledge of network systems and protocols
• Ability to install and configure new systems
• Knowledge of customer service best practices
• Ability to provide training and support to users
• Ability to manage and motivate a team

What is Deskside Support Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support and customer service
• Experience in managing a team
• Knowledge of IT systems and hardware
• Knowledge of network systems and protocols
• Knowledge of customer service best practices

What is Deskside Support Manager Job Knowledge?

• Knowledge of IT systems and hardware
• Knowledge of network systems and protocols
• Knowledge of customer service best practices
• Knowledge of troubleshooting techniques
• Knowledge of system installation and configuration
• Knowledge of training and support techniques

What is Deskside Support Manager Job Experience?

• 5+ years of experience in IT support and customer service
• Experience in managing a team
• Experience in troubleshooting hardware and software issues
• Experience in installing and configuring new systems
• Experience in providing training and support to users

What is Deskside Support Manager Job Responsibilities?

• Manage the deskside support team and ensure that all customer service and technical support needs are met
• Provide technical support to end-users of a company’s IT systems
• Troubleshoot hardware and software issues