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Deskside Support Technician Jobs

Company

IT Trailblazers LLC
Address Austin, TX, United States
Employment type CONTRACTOR
Salary
Expires 2023-07-21
Posted at 10 months ago
Job Description

Hi ,

Hope you are doing well,

Role:Deskside Support Technician

Location:Austin, TX - Onsite

Duration:contract

:

Experience Required

Must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)

  • Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
  • 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
  • Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
  • Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user’s mobile devices.
  • Advanced OS/software troubleshooting that cannot be resolved over the phone.
  • Setting the equipment’s (laptops & iPads) as per customer policy.
  • Assist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM.
  • Hardware repair of Laptops(HP & Lenovo) and iPads( standard and Air).
  • Experienceon Office 365 application troubleshooting and licensing model
  • Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.
  • Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
  • Imaging of laptops to the standard image available.