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Deskside Support Jobs

Company

Iron Systems
Address , Newton, Ma
Employment type
Salary
Expires 2023-07-18
Posted at 11 months ago
Job Description
Date Posted:
5/16/2023

Job Function:
Desktop Engineer

Location:
Newton MA - USA

Offered Salary:
Competitive



Service Deliverables:
  • Support mobile devices, such as iPads, iPhones and Android devices.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • Troubleshoot PC related problems at the direction of client level 2 or SPOC.
  • Support meeting room environment and video conferencing.
  • Support printers, scanners and other peripherals.
  • Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
  • End-User Data back-up and restoration when required in the course of a service incident.
  • As directed by client Tech support will assist in troubleshooting the data center devices
  • Ensure tickets are updated on a daily basis.
  • Complete incidents and requests within SLA in pressurized environment.
  • Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
  • Provide onsite and desk side support services to end users.
  • Import /Export tapes to the tape libraries as advised by client tech support

Special Instructions:
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be organized and prioritize work appropriately.
  • Individual must have good customer facing skills and be well presented.
  • Builds effective relationships both within the team and across the business and Professional Services
  • Demonstrates independent and pro-active thinking
  • Must be able to work alone and unsupervised, taking the initiative when necessary.

Required Tools:
  • Console Cable
  • Laptop with Windows installed and with WiFi capability
  • Cellphone with Hotspot capability

PC Technician's tool list:
  • Slotted screwdriver 0 x 75mm.
  • Phillips screwdriver 3.2 x 75mm.
  • 3 prong holder.