Register
Recruit Create CV

Customer Technical Support Jobs

Technical Customer Support Representative
By RemoteLock At Denver Metropolitan Area, United States
● Working directly with customers purchasing hardware and software online to ensure an excellent customer service experience
● Minimum of 2 years customer support experience, ideally with IoT (Internet of things) products
● Excellent Communication Skills (email and phone) with strong empathy and patience.
● Ability to multitask, prioritize, and manage time effectively
● Working knowledge of customer service software, ticketing systems, databases and tools (Salesforce and NetSuite are pluses)
● Wi-Fi network knowledge a plus
Urgent Hiring :: It - Customer Technical Support Representative 4 :: Onsite Role
By InfiCare Staffing At Raleigh, NC, United States
Support various Tier 1 platforms as directed by management/team lead(s).
Live Chat and/or any Customer Relationship Management (CRM) software tools.
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.
May hold entry level certification(s) in field of work.
Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.
Technical Customer Support Jobs
By Grover Gaming At Greenville, NC, United States
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Provide phone support and remotely dial into location servers and devices to provide support for our products.
Excellent oral and written communication skills
Experience with Windows 7-10 & Linux
1 year experience in Customer Service/Technical Support role
1 year of experience with computer operations including networking, hardware and software.
Technical Customer Support Agent
By ADP At Parsippany, NJ, United States
Microsoft Certified Professional (MCP) or equivalent certification/experience
2 years' experience with Enhanced Time and/or Workforce Manager
Are you ready to join a company offering career advancement opportunities throughout your career journey?
1 - 3 years ADP Client Services or equivalent outside experience
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Other Acceptable Experiences Could Include
Customer Technical Support Representative
By Peraton At United States
Requires High School Diploma, plus some advanced training in IT. 2 to 4 years Call Center of experience.
Certifications in IT a plus, but not required - for example SEC +; COMP TIA A+; CompTIA Network+
Provides and assists in troubleshooting User PC/IT issues
Using ServiceNow creates tickets into Peraton's database for EU's issues
Customer Technical Support (Level 1)
By ValGenesis At Tampa, FL, United States
What You’ll Be Doing (Responsibilities):
What We Are Looking For (Requirements):
· Strong desire to focus on the customer; demonstrate strong customer service skills
· Excellent communication skills (written and verbal)
The Nice to Haves (Preferred Qualifications):
· Additional knowledge of foreign languages
Part-Time Technical Customer Support Specialist
By Datapeople At Washington, DC, United States
Project manage customers technical integrations and SSO setup
Manage triage and closure of tickets needing attention/fixes from other teams (e.g., engineering)
2+ years of SaaS customer-facing support experience
Experience with Applicant Tracking Systems/HR Tech
Experience writing technical product documentation and videos
Experience documenting and conducting product QA
Customer Technical Support Specialist
By Darwin Global Llc At , , Fl
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge of and experience using PC workstations and Microsoft Windows and Office Professional, web browsers, and Adobe Acrobat Reader.
Creates, manages, and tracks multiple configurations of Smart Horizons online curricula in the NexPort learning management system.
Uploads and manages Smart Horizons user subscriptions, enrollments, and records in NexPort learning management system.
Creates, unlocks, and resets administrative accounts for Smart Horizons products in the NexPort learning management system.
Language Skills and Abilities, Other Than American English
Customer Support Specialist (Operations & Technical Support)
By PROLIM Corporation At California, United States
● 2+ years of experience in operations, customer support, technical support, or account/partner management
● Provide our partners with a delightful, high touch and effective support experience
● Operationalize processes to improve partner experience
● Help build and maintain a central knowledge base
● Experience using Excel and/or basic data & insights tools
● Strong written and verbal communication skills
Technical Customer Support Specialist
By ABB At , Plano, Tx
Tracks regular target performance with Technical Manager and provides results to management
Ensures a positive customer experience throughout the entire process
Prepares and analyzes regular statistics with Technical Manager using available tools and collecting relevant information
We offer a hybrid work schedule, with business approval
Strong verbal and written communication skills
Coordinates resolution with After Market Life Cycle Sales Service and/or Spare Parts teams
Technical Support/Customer Experience Representative
By eDist - A Division Of A.I. Smarter World, Inc. At , Remote $38,000 - $48,000 a year
Have excellent time management skills and can make decisions quickly.
We pride ourselves on our knowledge, professionalism, integrity, and innovation.
Providing best practices and whole solutions recommendations to enhance the Client experience.
Strong communication, analytical, documentation, and listening skills.
Strong skills with Microsoft Office Suite and common troubleshooting.
Bachelor’s Degree in Computer Science or similar industry experience
Technical Customer Support Rep 3
By ENEL At , $42.85 - $46.00 an hour
Experience with electric vehicles, battery storage or solar electric products is required
Strong electrical and electronic troubleshooting skills.
Strong written and verbal communication skills
Benefits are effective as of day one!
Interface with customers on technical support issues including but not limited to
Networking/WiFi connection issues to the product
Customer Support/Technical Support Specialist
By Global Talent Resources Corp At Bedford, OH, United States
3-10 years of experience in a manufacturing or service machinery/appliances/ electrical systems type of role.
This role will work directly with customers on increasing their trust and confidence in the product lines.
Travel: Approx 20% for troubleshooting/system installs, etc.
Installation and training: Occasional installation of equipment, training operators, trouble shooting techniques, etc.
Must be able to communicate effectively, as this person will be a point of contact for customers.
Degree is preferred, but not required.
Customer Support, Technical Support Specialist
By Pop-Up Talent At United States
Personalize each customer experience. You will tailor responses to each customer, situation, and question to ensure a personal and pleasant experience.
Competitive medical, dental, vision, and 401K benefits.
You understand basics of version control systems and can use proxy tools to troubleshoot server-client communication.
Under-promise and over-deliver. You will set clear and appropriate expectations to provide consistent and remarkable customer delight.
Paid time off & holidays.
Fun, get-things-done work environment. A culture that values working hard so we can play hard.
Api Integrations - Technical Customer Support
By Toast At Chicago, IL, United States
2+ years experience in Customer/Technical Support or a closely related field
Must have previous experience working with API’s and Integrations
Excellent verbal and written communication skills
This is a hybrid role and will require some onsite attendance at our Chicago, IL office*
Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accept warm transfers from our talented tier 1 agents, quickly identify problems, set expectations and resolve whenever possible.
Technical Support Manager- Customer Success
By Dragos, Inc. At United States
Provide customer insights and feedback to Engineering and Product Management to improve offerings for all customers.
4 years of people management.
Build and scale operations (people, process, systems, and tools) to deliver best in class customer experience.
Maintain knowledge of trends and developments in Technical Support, alerting senior staff as necessary.
Experience in building and scaling a team.
3 years’ experience working in security at the Enterprise level.
Manager, Technical Customer Support
By Craneware At , Remote
Bachelor’s degree in Computer Science, Business Management, or equivalent combination of related experience.
3+ years technical support, customer support, account management or related communications experience.
Developing standard practices for handling common customer issues and experiences by analysis and feedback from the Support team.
3+ years SQL scripting, database design, or development experience.
Strong Problem-solving skills, resourcefulness, and assessment skills.
Experience with customer support activities with sensitivity to customer needs and expectations
Technical Customer Care Lead
By IDR, Inc. At Suwanee, GA, United States
1+ year of lead or senior level customer service experience.
2+ years of customer service experience in a technical environment, troubleshooting hardware components (HVAC or household appliances/technology highly preferred).
Strong experience in a call center environment.
2+ years of extensive Microsoft Office experience.
Opportunity to work remote from the comfort of your own home
Full Benefits; Medical, Vision, Dental, and more!
Technical Customer Support, Contract
By iconectiv, LLC. At , Remote
Maintaining an understanding of the Registered Caller product and the requirements of each
Obtaining knowledge of the Registered Caller customer base
Minimum 3 years of customer service experience is desired
Excellent verbal and written communication skills
Experience with Service Now ticketing systems would be a plus
Remote within Eastern/Central time zones
Customer Service And Technical Support Analyst
By Apex Systems At Beltsville, MD, United States
Monitor email for service requests and respond within 30 minutes of receipt.
Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status.
Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.

Are you looking for a job that allows you to use your technical skills to help customers? Look no further! We are looking for a Customer Technical Support Specialist to join our team and provide excellent customer service. You will be responsible for troubleshooting customer issues, providing technical assistance, and resolving customer inquiries. If you have a passion for technology and helping others, this is the job for you!

Overview:

Customer Technical Support jobs involve providing technical assistance to customers who are having trouble with their products or services. This could include troubleshooting software or hardware issues, providing advice on how to use products, and helping customers with installation and setup. Customer Technical Support professionals must have excellent communication and problem-solving skills, as well as a strong knowledge of the products they are supporting.

How To Become an Customer Technical Support jobs:

To become a Customer Technical Support professional, you will need to have a strong understanding of the products or services you are supporting. You should also have excellent communication and problem-solving skills. Many employers require a degree in a related field, such as computer science or information technology. Additionally, some employers may require certification in specific software or hardware.

Customer Technical Support Skills:

• Excellent communication skills
• Problem-solving skills
• Knowledge of products and services
• Ability to troubleshoot software and hardware issues
• Patience and empathy
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team

What is Customer Technical Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
• Knowledge of product installation and setup

What is Customer Technical Support Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot software and hardware issues
• Provide advice on how to use products and services
• Assist with product installation and setup
• Document customer interactions and resolutions
• Follow up with customers to ensure their issue has been resolved
• Escalate unresolved issues to higher-level support personnel

What is Customer Technical Support Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting software and hardware issues
• Experience with customer service software
• Experience with product installation and setup
• Experience with providing advice on how to use products and services

What is Customer Technical Support Qualifications?

• Degree in a related field, such as computer science or information technology
• Certification in specific software or hardware
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of troubleshooting techniques

Customer Technical Support Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in specific software or hardware
• Training in customer service principles and practices
• Training in technical support processes and procedures
• Training in troubleshooting techniques
What tools help Customer Technical Support work better?
• Remote access software: Remote access software allows Customer Technical Support professionals to access customer computers remotely to troubleshoot issues.
• Knowledge base software: Knowledge base software allows Customer Technical Support professionals to store and access information about products and services.
• Customer service software: Customer service software allows Customer Technical Support professionals to track customer interactions and resolutions.
• Collaboration software: Collaboration software allows Customer Technical Support professionals to work together on customer issues.
Good tips to help Customer Technical Support do more effectively?
• Listen carefully to customers: It is important to listen carefully to customers in order to understand their issues and provide the best possible solutions.
• Ask questions: Asking questions can help Customer Technical Support professionals better understand customer issues and provide more effective solutions.
• Stay organized: Staying organized can help Customer Technical Support professionals keep track of customer interactions and resolutions.
• Follow up: Following up with customers can help ensure that their issues have been resolved.
Common Customer Technical Support interview questions?
• What experience do you have in customer service or technical support?
• What knowledge do you have of customer service principles and practices?
• What knowledge do you have of technical support processes and procedures?
• What knowledge do you have of troubleshooting techniques?
• What experience do you have with customer service software?
• What experience do you have with product installation and setup?