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Customer Support Team Manager Jobs

Customer Support Team Lead
By PartnerHero At Durham, NC, United States
Knowledge/experience in care coordination, medical scheduling, and medical administration preferred
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Explaining benefits details and out-of-pocket costs according to the patient’s plan
Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC, and Associates
2 + years of experience in a Customer Experience role
Excellent verbal and written communication skills; comfort with phones, and sensitive conversations
T2 Customer Support Manager
By Branch At Minneapolis, MN, United States
5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
Remote-first work culture (domestic USA)
Manager, Customer Support Jobs
By Sana Benefits At , Remote $80,000 - $95,000 a year
Assist with ticket triaging, staffing assignments, and other workforce management tasks.
Based in Austin, TX or experienced in remote work.
Some knowledge of healthcare and/or insurance benefits preferred.
Bachelor’s degree with 3 years of related experience in social work, patient advocacy, or health coaching preferred.
Perform quality assessments on support interactions, and directly provide feedback to team members.
Ensure that team and individual goals are met, including inbound support metrics and KPI’s.
Customer Support Manager Jobs
By Neighbor At Lehi, UT, United States
Manage relationships with vendors and BPO partners
Identify product changes that will improve user experience, and work cross-functionally to drive organizational impact
3+ years in a Support leadership role, including hiring experience
2+ years of experience in a start-up environment or fast growing company
Experience communicating directly with customers to assess needs and solve issues
Excellent verbal and written communication skills
Customer Support Manager Jobs
By GRIND Management At Raleigh, NC, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Sr. Manager, Customer Support
By SoundThinking (formerly ShotSpotter) At United States
Strong management skills and proven experience
Minimum of 5 years people and process management experience in a Customer Service or Support environment.
Minimum of a bachelor’s degree in technical, business or management fields or equivalent qualifying experience and training.
Act as an effective manager in optimizing and improving the team’s processes, workflows and functions and help with their professional growth.
Prior experience in Public Safety strongly desirable.
Strong analytical, reporting and presentation skills.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Taylorsville, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Team Lead
By Apex Systems At United States
Do you pride yourself in having delightful customer support skills?
Do you have leadership experience?
Handle any escalations in a professional, knowledgeable manner
Introduce new and innovative processes that improve our service delivery/experience and drive customer satisfaction
Maintain process and workflow knowledge through direct contribution to ticket production
Experience providing customer service, ideally in the video game industry.
Team Lead, Customer Support
By Squarespace At Hawaii, United States
Experience driving solutions for operational and people management challenges
Experience with data analysis and project management
Create a positive team culture. Manage your team's adherence to company policies, performance expectations and support metrics
Handle sensitive case escalations for the team, applying customer service skills to directly resolve complex cases and help challenging customers
Experience working with performance targets and motivating others to exceed goals in an inclusive team environment
2+ years managing remote teams
Customer Support Manager Jobs
By Champion Passive Income Solutions At United States
Experience in leadership, change management, and conflict management
1+ Year of Management level of CS
Defining key Customer Service SOP’s and manage training plans for new hires.
Support CS teams and display exemplary product and company knowledge.
Exceptional written and verbal communication skills.
Develop and hold accountable the Customer Service team to meet or exceed defined service level targets.
Manager, Customer Support Jobs
By symplr At United States
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Bachelor's Degree or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
Continuing developing plans for onboarding on new employees and ongoing educational needs
Coordinate technical and non-technical resources across internal departments for customers' and partners' benefit
Able to manage/act as customers' and partners' escalation point of contact, when necessary
Excellent, demonstrated client relationship, communication and teamwork-oriented skills
Customer Support Team Lead
By Insight Global At Beaverton, OR, United States
Min. 2 years of customer service experience
Strong verbal and written communication skills, multitasking, and collaboration required
Computer skills: MS Word, MS Office
Alteration Installation Team Manager Support
By Systems Technology Forum, Ltd. (STF) At San Diego Metropolitan Area, United States
Vision and Dental Plan Benefits
Medical Plans administered through United HealthCare
Accidental Death and Dismemberment Insurance
Dependent / Medical Care Flexible Spending Account
Life Insurance (basic and supplemental)
Paid Time Off / Annual Comprehensive Personal Leave
Manager, Customer Support Jobs
By Fuse Technologies At Las Vegas, NV, United States
Minimum 3-5 years of customer support management experience
Promote Fuse Technologies brand through your conflict resolution abilities and effective communication skills.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
Writing Skills - possesses excellent writing and grammar skills, including the ability to write concisely, clearly and logically
Onboards and train full time and part-time traveler experience concierge staff
Acknowledge, empathize, and resolve traveler inquiries and maintain professional relationships at all times for internal and external travelers
Customer Support Manager Jobs
By °Nomad Health At New York, NY, United States
6+ years professional experience with at least 3 years in Customer Support, preferably for a SaaS or tech-first organization
Exceptional customer service skills over multiple channels, including Zoom, phone and email
Excellent verbal and written communication skills
Provisioning New JobRobotix Customer Accounts in our proprietary system
Assist customers with account configurations, e.g., setting up ATS connections, setting up data field mapping, creation of Rules
Resolve JR Job Board technical questions, e.g., questions related to our API and XML Data Feed
Customer Support Manager Jobs
By ResMed At Peachtree Corners, GA, United States
Minimum of 1-3 years prior billing, customer service, or account management experience.
High School degree, or an equivalent combination of education and professional experience.
Manage and respond to all RCM Support cases for your customer base.
Minimum of 8 years of related experience.
Operate as the lead point of contact for any and all matters specific to your customer base.
Coordinate, schedule, and conduct all pertinent training for assigned customer base.
Customer Support Manager Jobs
By doxy.me - telemedicine for all At Charleston, SC, United States

Customer Success Manager - Enterprise Who You Are - Your Skills We are seeking an experienced Customer Success Manager who thrives at developing and growing relationships with large healthcare ...

Customer Support Manager Jobs
By GRIND Management At Cleveland, OH, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Team Leader
By Fiverr At Orlando, FL, United States
At least 2 years of customer support team management experience a must
Improve the overall customer support experience of Fiverr
Team player - Ability to work well with other team leaders and shift managers to achieve our goals
Strong communication and leadership skills
Experience with training and coaching team members
Excellent knowledge of performance metrics
Customer Support Manager - Nyc
By Volvo Group At , New York, Ny
Excellent analytical skills, strong customer focus and a positive attitude are key requirements
Advanced knowledge Microsoft Office suite, specifically PowerPoint and Excel; Proven presentation skills
The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction regarding vehicle performance
5 to 10 years of hands on and technical experience in the automotive industry
Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering preferred. We will consider substantial other relevant professional experience.
Strong facilitation and conflict resolution skills

Are you an experienced Customer Support Team Manager looking for a new challenge? Join our team and help us provide exceptional customer service to our clients! We offer a competitive salary and a great work environment. Apply now and be part of something special!

Overview:

A Customer Support Team Manager is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed.

Detailed Job Description:

The Customer Support Team Manager is responsible for managing a team of customer service representatives. This includes recruiting, training, and supervising customer service staff. They must ensure that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed. The Customer Support Team Manager must also be able to provide feedback and coaching to customer service staff, and ensure that customer service standards are met.

What is Customer Support Team Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Ability to analyze customer service data
• Ability to identify customer service trends

What is Customer Support Team Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of customer service experience
• At least 3 years of management experience
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Support Team Manager Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service trends
• Knowledge of customer service metrics
• Knowledge of customer service best practices

What is Customer Support Team Manager Job Experience?

• At least 5 years of customer service experience
• At least 3 years of management experience
• Experience in leading and motivating a team
• Experience in handling customer complaints and inquiries
• Experience in analyzing customer service data

What is Customer Support Team Manager Job Responsibilities?

• Recruit, train, and supervise customer service staff
• Ensure customer inquiries are handled in a timely and efficient manner
• Ensure customer satisfaction is maintained
• Ensure customer service policies and procedures are followed
• Provide feedback and coaching to customer service staff
• Ensure customer service standards are met
• Analyze customer service data and identify customer service trends
• Develop customer service strategies to improve customer service