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Customer Support Team Manager Jobs in Minnesota

T2 Customer Support Manager
By Branch At Minneapolis, MN, United States
5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.
Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.
Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.
Remote-first work culture (domestic USA)

Are you an experienced Customer Support Team Manager looking for a new challenge? Join our team and help us provide exceptional customer service to our clients! We offer a competitive salary and a great work environment. Apply now and be part of something special!

Overview:

A Customer Support Team Manager is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed.

Detailed Job Description:

The Customer Support Team Manager is responsible for managing a team of customer service representatives. This includes recruiting, training, and supervising customer service staff. They must ensure that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. They must also ensure that customer service policies and procedures are followed. The Customer Support Team Manager must also be able to provide feedback and coaching to customer service staff, and ensure that customer service standards are met.

What is Customer Support Team Manager Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Ability to handle customer complaints and inquiries
• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Ability to analyze customer service data
• Ability to identify customer service trends

What is Customer Support Team Manager Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• At least 5 years of customer service experience
• At least 3 years of management experience
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Excellent communication and interpersonal skills

What is Customer Support Team Manager Job Knowledge?

• Knowledge of customer service policies and procedures
• Knowledge of customer service software
• Knowledge of customer service trends
• Knowledge of customer service metrics
• Knowledge of customer service best practices

What is Customer Support Team Manager Job Experience?

• At least 5 years of customer service experience
• At least 3 years of management experience
• Experience in leading and motivating a team
• Experience in handling customer complaints and inquiries
• Experience in analyzing customer service data

What is Customer Support Team Manager Job Responsibilities?

• Recruit, train, and supervise customer service staff
• Ensure customer inquiries are handled in a timely and efficient manner
• Ensure customer satisfaction is maintained
• Ensure customer service policies and procedures are followed
• Provide feedback and coaching to customer service staff
• Ensure customer service standards are met
• Analyze customer service data and identify customer service trends
• Develop customer service strategies to improve customer service