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Customer Support Engineer I Jobs in California

Customer Support Engineer Jobs
By Peach At Oakland, CA, United States
Collaborate with product management and engineering teams to resolve customer issues and improve the product
Own support for Peach Finance customer’s production environments end to end
Experience managing ticket queues and implementing processes and procedures to improve team performance
2+ years of experience in technical customer support or similar positioning with a software company
Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more
Document and track customer support requests and resolutions in our ticketing system
Customer Support Engineer Jobs
By Anyscale At , San Francisco, Ca $117,740 - $136,012 a year
Continuously improve the Customer Support process through process improvements and tracking, leveraging your team lead experience
Contribute to the development of support resources, including documentation and knowledge base articles
3+ years of experience in a technical role - either in customer support, software engineering, or similar
1+ years experience working with a major cloud provider (AWS, GCP)
Strong communication and interpersonal skills
Deliver outstanding technical support to our customers, ensuring a high level of customer satisfaction
Customer Support Representative I
By AltaMed Health Services At Montebello, CA, United States
Recognize and alert management of inappropriate trends during customer calls. Provide process improvement recommendations.
Provide superior customer service to all incoming callers to ensure an exceptional customer experience.
Conduct provider education related to claims.
Use DOFR, benefit schedules, and other resources to identify issues with claims payments.
Minimum of 2 years of ACD call center experience
Provide assistance with inquiries such as eligibility, authorizations status, claims status PCP changes, appeals and grievance intake, and various other inquiries.
Nanoanalysis Customer Support Engineer
By Oxford Instruments Plc At , , Ca $90,000 - $100,000 a year

Oxford Instruments Perks and benefits:

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Customer Support Engineer I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer complaints. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Customer Support Engineer I is a technical support role that provides technical assistance to customers who are having issues with their products or services. The job requires excellent customer service skills, technical knowledge, and problem-solving abilities.

What is Customer Support Engineer I Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Customer Support Engineer I Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is Customer Support Engineer I Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Responsibilities?

• Provide technical assistance to customers via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Respond to customer inquiries in a