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Customer Support Engineer I Jobs in Massachusetts

Associate Customer Support Engineer
By 1upHealth, Inc. At Boston, MA, United States
Work with Management and other Customer Support Engineers
1-2 years experience in a Customer Service or Support role
Strong communication and organizational skills
Working knowledge of databases and ability to write queries in SQL
Worked independently, managed multiple tasks and sensitive data
Experience defining problems, collecting data, establishing facts, and drawing valid conclusions

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Customer Support Engineer I to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to resolve customer complaints. If you have a passion for technology and a commitment to customer satisfaction, this could be the perfect job for you!

Customer Support Engineer I is a technical support role that provides technical assistance to customers who are having issues with their products or services. The job requires excellent customer service skills, technical knowledge, and problem-solving abilities.

What is Customer Support Engineer I Skill Requirements?

• Excellent customer service skills
• Knowledge of computer hardware, software, and networking
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

What is Customer Support Engineer I Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with customer service and technical support

What is Customer Support Engineer I Knowledge?

• Knowledge of computer hardware, software, and networking
• Knowledge of customer service and technical support
• Knowledge of troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Experience?

• Previous experience in a customer service or technical support role
• Experience with customer service and technical support
• Experience with troubleshooting and diagnosing technical issues

What is Customer Support Engineer I Responsibilities?

• Provide technical assistance to customers via phone, email, or chat
• Troubleshoot and diagnose technical issues
• Respond to customer inquiries in a