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Customer Support Assistant Manager Jobs

Manager Of Customer Support
By Turvo Inc At , Remote $95,000 - $140,000 a year
Manage the Customer Support Center and Support team to ensure accurate, efficient, and timely management of customer inquiries, requirements, and complaints;
5+ years of experience managing and growing remote & global teams;
Conduct regular quality assurance reviews to ensure performance is meeting customer experience and quality targets;
Effectively plan and manage team meetings;
10+ years of technical support experience, including experience with SaaS products;
Experienced and proficient in Zendesk;
Manager Of Customer Support
By Intentsify At Boston, MA, United States
Research new industry developments and source new tools and opportunities to enhance capabilities of the campaign management team
Experience training or mentoring digital advertising campaign managers
Excellent oral and written communication across multiple levels of management
Serve as a subject matter expert on how media campaigns are managed by using programmatic platforms and optimization engines.
Continually expand knowledge of the programmatic industry and appropriately incorporate them into campaign operations
Provide mentorship to programmatic advertising campaign managers through answering questions, leading meetings when needed, and suggesting process and/or technology improvements.
Customer Support Manager Jobs
By Black Diamond Management Inc. At Murray, UT, United States
Work with the customer service manager to ensure proper customer service is being delivered.
Knowledge about our products to better assist our customers.
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
knowledge of customer service principles and practices
Customer Support Assistant Jobs
By Spirit Daughter At United States
2-3 years experience in Customer Support.
Must have experience with Instagram.
Some experience in retail or any customer-facing role. Customer-first attitude.
Excellent written and verbal communication skills.
Experience working in customer support software like Gorgias or Zendesk. Experience with Shopify, ReCharge, SendOwl.
Must be available on weekends.
Manager, Customer Support Jobs
By ServiceTitan At Atlanta, GA, United States
Oversee change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics, and improved organizational alignment.
Manage the day-to-day business operations of the U.S. TSO team in supporting customer issue resolution.
Engage with internal customers and our business partners to deliver new and innovative Technical Support capabilities.
Experience performing well in a highly dynamic, rapidly changing environment
Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines.
Self-starter with strong sense of urgency and accountability
Manager, Customer Support Jobs
By Stensul At New York City Metropolitan Area, United States
Set clear expectations for team members on responsibilities and goals; coach them to achieve these goals.
Identify and implement opportunities to improve our customer & employee experience, optimize workflows, and champion self-sufficiency.
Own & evolve our support offerings and playbooks to delight customers at scale.
Exhibits an investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills.
Experienced in creating, implementing, and adapting customer support processes/procedures.
Strong written and verbal communication skills with a talent for articulating customer challenges.
Customer Support And Sales Assistant
By Megalodon Management At Boston, MA, United States
Impeccable time management skills and the ability to adapt to many situations
Execute engagement strategy, connect with potential customer accounts and educate them on their product inquiry and the added benefits of services
1-2 years of experience in customer service, sales, retail, or related field is highly encouraged
Exemplary communication skills and negotiation tactics
Be a product expert to provide consistent and straightforward customer service
Negotiate inquiries with precision, while overturning any additional customer objections
Customer Support Manager Jobs
By TTP Management Group At Montebello, CA, United States
Career growth- management and executive roles are filled only from within the company
Experience in retail, restaurant, hospitality is a plus
Your efforts will always be rewarded, and your success will fuel opportunities for career advancement.
Opportunities to learn daily through training, assignments, and collaborating with experts across the company.
Travel Opportunities within the U.S. and abroad
Customer Support Manager Jobs
By LuxBrand At Hartford, CT, United States

Due to continued growth, we are currently looking for Customer Support Consultants to join the dedicated and passionate team. This role will see you will personally engage with our customers to ...

Are you looking for a challenging and rewarding role in customer support? We are looking for a Customer Support Assistant Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have excellent communication skills, a passion for customer service, and a drive to succeed, then this is the job for you!

Overview The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. Detailed Job Description The Customer Support Assistant Manager is responsible for providing customer service and support to customers. They are responsible for managing customer inquiries, resolving customer issues, and providing customer service. They are also responsible for managing customer accounts and providing customer feedback. They must be able to communicate effectively with customers and other staff members. They must be able to handle customer complaints and provide solutions. They must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Ability to communicate effectively with customers and other staff members
• Ability to handle customer complaints and provide solutions
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Experience in customer service management
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience in customer service management
• Experience in customer service training
• Experience in customer service analytics
Job Responsibilities
• Manage customer inquiries and resolve customer issues
• Provide customer service and support to customers
• Manage customer accounts and provide customer feedback
• Monitor customer service trends and technologies
• Develop customer service policies and procedures
• Train and mentor customer service staff
• Analyze customer service data and metrics
• Develop customer service strategies and plans