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Customer Success Qa Automation Lead
Company | Tapcheck |
Address | Texas, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-16 |
Posted at | 8 months ago |
Tapcheck is hiring a QA Engineer, to collaborate closely with the customer success team. In this role you will define, strategize, and build tailored regression tests and performance audits for business teams, all while documenting setup requirements and steps for full transparency. Your expertise in testing methodologies, scripting languages, and automation will contribute to our dynamic, quality-focused environment.
- Build performance audits that run across all integrations and client accounts, complete with performance dashboards to share with product stakeholders, which will inform the operations organization of key areas of improvement.
- Collaborate closely with the customer success team to understand their setup requirements and pain points related to software performance and functionality.
- Field requests by the customer success organization to build auditing tools that help make operations and workflows more efficient and streamlined.
- Design, develop, and maintain comprehensive regression test suites tailored to the needs of the customer success team, and execute regression tests on a regular basis, analyzing the results to identify defects and inconsistencies.
- Document test plans, test cases, and test results for all projects for clear communication and knowledge sharing within the team.
- Solid understanding of software development methodologies, API infrastructure, and QA best practices.
- Experience working with Salesforce, as well as customer success tools and custom-built platforms.
- Proficiency in tools like Excel and Visual Basic (to build Excel macros), SQL, and BI tooling, with hands-on experience in data analysis, transformation, and visualization.
- 4+ years in building automated solutions for QA processes, preferably in customer success or related domain
- Familiarity with programming languages, like Python, for automation tasks
- Experience working with a customer success team
- Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
- Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
- Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.
- Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
- Health Insurance
- Paid Time Off
- Competitive base
- Dental Insurance
- Vision Insurance
- 401K Match
-
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