Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Lead Success Analyst Jobs
Recruited by Miro 8 months ago
Address San Francisco, CA, United States
Implementation & Customer Success Lead
Recruited by Plenful 9 months ago
Address San Francisco Bay Area, United States
Mplementation & Customer Success Lead
Recruited by Plenful 9 months ago
Address San Francisco Bay Area, United States
Manager, Digital Customer Success
Recruited by Quizizz 9 months ago
Address Santa Monica, CA, United States
People Operations Lead Jobs
Recruited by Motorq 9 months ago
Address San Francisco, CA, United States
Digital Advertiser Jobs
Recruited by Exchange LA 9 months ago
Address Glendale, CA, United States
Digital Design Lead Jobs
Recruited by Aquent 9 months ago
Address Los Angeles, CA, United States
Customer Success Team Lead - Remote | Wfh
Recruited by Get.It Recruit - Administrative 10 months ago
Address San Jose, CA, United States
Beta Lead, Customer Success
Recruited by Square 10 months ago
Address Oakland, CA, United States
Manager, Digital Customer Success
Recruited by Wiz 11 months ago
Address San Francisco Bay Area, United States
Customer Success Lead - Fleet
Recruited by FreeWire Technologies 11 months ago
Address Oakland, CA, United States
Customer Success Lead - Retail
Recruited by FreeWire Technologies 1 year ago
Address Oakland, CA, United States
Customer Success Lead Jobs
Recruited by Dotmatics 1 year ago
Address San Diego County, CA, United States
Customer Success Lead Jobs
Recruited by Ignite Recruitment 1 year ago
Address Irvine, CA, United States
Team Lead, Unemployment Claims Customer Success Representatives
Recruited by Experian 1 year ago
Address Costa Mesa, CA, United States
Digital Success Lead Jobs
Company | Asana |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-17 |
Posted at | 10 months ago |
Our Customer Experience (CX) team is committed to helping customers adopt Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription. We are looking for a Digital Success Lead who will be part of the CX Operations & Programs team, a central team that drives an aligned operating and strategic framework across the global CX organization. This role is an essential part of scaling Customer Success and ensuring effective alignment of the CX organization to the overall company strategy and meeting our business objectives.
- You’ll lead the digital success strategy and coordinate cross-functional commitment and execution to create an entirely new customer engagement tactic.
- Partnering with Product, Enterprise Technology, and Support on the vision and nuances of launching a customer portal
- Formulating data-driven definitions for each stage of the customer journey to enable all of CX, from high touch dCSMs to Digital Success automated messages, to better support customers along their journey
- Working alongside our Engineering and Product teams to stand up AI-driven customer guidance in-product
- Co-creating a more robust customer health score with data teams to leverage across entire go to market organization
- Partnering with Customer Success and data teams across the organization to develop data-driven ‘next best actions’ for our customers to take based upon historic trends, customer insights, and the stage of customer journey
- Independent, results-driven, and motivated to thrive in an ever changing, fast paced environment
- Able to tackle very “open ended” topics where you first need to figure out what questions you really need to answer
- Experience working in high-growth, effectiveness and efficiency focused environments
- Familiar with customer journeys with SaaS software (bonus if mix of SLG and PLG) and where inflection points are on those journeys for which we can solve via digital success
- BS Degree or higher
- 5+ years of experience in Digital Customer Success
- Relationship-focused cross-functional collaborator. Experience working closely with technical teams and Product teams. Able to actively listen, influence, and collaborate at every organization level to achieve results
- Proactive, problem-solver mindset, focused on continually evolving the way we use data to drive impactful insights
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences
- Mental health, wellness & fitness benefits
- Career coaching & support
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago