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Customer Success Director Jobs in California

Director, Customer Success Jobs
By Trayt.Health At Palo Alto, CA, United States
Exceptional leadership and team management skills, with the ability to inspire and motivate a high-performing team
Proactively identify and address customer issues, working closely with internal teams to resolve challenges and improve the customer experience
Understand the healthcare system and have experience working and supporting clinical providers as clients
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients
Experience in the behavioral or mental health category
Build strong relationships with key stakeholders within client organizations, understanding their business needs and challenges to drive value and success
Director Of Customer Success Operations
By Confidant Recruiting, Inc. At San Diego County, CA, United States
Proven experience in operations management including building and scaling departments from the ground up.
Experience in building and managing high-performing client relations teams, overseeing onboarding, account management, upselling, retentions, and other aspects of client interactions.
Excellent leadership and people management skills, with the ability to motivate and guide teams to achieve targets and exceed expectations.
Prior experience in a Director-level or similar leadership position, showcasing your ability to build and manage successful client relations departments.
Build, manage and scale the agency’s client-facing department, ensuring exceptional service and successful outcomes.
Develop strategies for engaging, retaining, and maximizing the client experience, fostering long-lasting relationships.
Director Of Customer Success
By 80Twenty At Los Angeles Metropolitan Area, United States
Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Develop and execute customer success strategies that align with the agency's goals and client objectives.
Build and maintain strong relationships with key DTC clients, serving as their trusted advisor and strategic partner.
Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
Success Manager Director - Slack
By Salesforce At San Francisco, CA, United States
Consider program management a strength and have experience using joint sponsorship to complete deadlines within a complex organization
12-15+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles. SaaS experience preferred
This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence
Experience implementing and supporting large scale technology solutions at Fortune 500 companies
Growth minded, with experience driving expansion in accounts and identifying new opportunities for growth
Bachelor’s Degree, or equivalent years of experience
Director Of Customer Success
By The Hiring Advisors At San Francisco Bay Area, United States
Expert on client relationship management
Educate and drive adoption of full sponsorship offerings, bringing in our sales team when necessary for demonstrations
Some experience with larger accounts, ideally at least a few at $100k+
Experience working with Salesforce a plus
>3.0 years of experience managing clients post-sales
Experience visiting customers on-site & mapping out multiple stakeholders at company
Director Of Customer Success - Us/Canada
By DataVisor At Mountain View, CA, United States
Partner with the Sales team on relationship management, renewal, and upsell executions
Lead remote or onsite QBRs to present solution values to and align priorities with customer teams
Great communication and presentation skills
Experience of building dashboards for business intelligence and/or detection system monitoring
Strong sense of project ownership, and multitasking skills in a fast pace environment
Excellent data analytics skills using tools like SQL, Python, R
Senior Director Of Customer Success
By TalentHunt Inc. At San Francisco Bay Area, United States
Have a global impact and get to see the benefit of your work across different continents
Manage a small team of customer success managers focused on renewals, cross selling and upselling
Drive customer outcomes, product adoption and customer experience
If no experience in the above, candidates with a strong SaaS background will be considered as well
Experience with ChurnZero, HubSpot and Domo a nice bonus
Progress with the company the as the growth engine keep growing - career path to executive leadership
Customer Success Director Jobs
By CyberCoders At Los Angeles, CA, United States
By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
At least 5 years of customer success experience, preferably with fintech experience
Work remote from anywhere in Canada or the US
Director Of Customer Success
By Laserfiche At Long Beach, CA, United States
Ability to provide exceptional customer management skills at all levels (C-suite including).
7+ years of managerial experience in CSM and sales, SaaS preferred.
Work from home on Mondays and Fridays
Proven success in managing large team of customer success relationship managers.
Experience in successful retention and expansion of Enterprise SaaS business.
Strong communication skills with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders.
Director, Customer Success, West
By Amplitude At San Francisco, CA, United States
5+ years of direct management experience and a track record of achieving results and building high-performing teams
Lead and directly manage Customer Success Managers (CSMs), including recruiting/hiring, development, and performance management
Be a key member of the Customer Success leadership team & the voice for Customer Success Management at Amplitude
6+ years of Customer Success, Services or Consulting experience, preferably within Enterprise SaaS
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Own success metrics in the America West region, specifically NRR and associated leading indicators of success
Director Of Customer Success
By Akia At San Francisco, CA, United States
Define the post-sales customer experience from onboarding and implementation to long-term growth and success
Experience building customer success organizations for scale and growth with well-defined metrics
Health, Dental, Vision, Life benefits
Build customer success organization to attract and retain talent
Coach and mentor high-performing individual contributors
Work with operations to define and measure organizational impact
Director Of Customer Success
By Dusty Robotics At Mountain View, CA, United States
12+ years experience in customer success, account management, or similar customer facing role
5+ years experience in the AEC industry with senior customer-facing responsibilities
Lead & Build Team - Lead team of Customer Success Managers. Recruit and hire extraordinary talent
Experience building and growing Customer Success organizations
Utilization & Value Realization - Creative resolutions to help our customers achieve their business objectives through increasing their utilization of Dusty
Renewal & Expansion - Maintain and grow our revenue base by identifying and executing on opportunities to grow each account
Director Of Customer Success
By Veza Technologies, Inc. At , San Francisco, Ca $175,000 - $225,000 a year
Manage and maintain the overall onboarding and customer success processes
Take overall accountability of all account executive relationships and manage customer and team escalations
Manage the renewal, retention, and growth strategies for all customers
10+ years of professional experience in customer success or consulting, working with technical enterprise customers
Managed a team of 4+ similarly driven CSEs
Experience with information security and supporting CISOs as your primary customer sponsor
Director, Customer Success Jobs
By Alpine Group, Inc. At San Francisco, CA, United States
Work with Sales and Customer Experience leadership teams on growing and retaining customers.
Experience working with Life Sciences companies and have an understanding of R&D processes and scientific concepts.
Experience confidently working with Director, VP and C-Level leaders from day 1 on the job.
7+ years client facing SaaS Customer Success, software implementation, and/or consulting experience, with demonstrated success running a large book of business
Excellent communication skills in verbal, written and presentation formats.
Build, lead and run a high caliber, team of CSMs focused on Mid Market Customers.
Director, Customer Success Operations
By Anomali At Redwood City, CA, United States
Extensive experience designing, building and launching CRM, customer success management platforms, workflow management and support systems. Knowledge/experience with Gainsight highly desirable
Manage the CS incentive programs including both rewards and recognition
Create and manage dashboards/reports to provide visibility and monitoring of key performance metrics relevant to the CS organization including
Manage the forecasting process. Proactive monitor customer health and early detection of at-risk renewals/design of playbooks to address them
Strong listening skills; open to input from other team members and departments
Exceptional communication skills, both oral and written
Director, Customer Success Jobs
By Mappedin At Ontario, CA, United States
Strong leadership skills, with experience building and leading high-performing teams.
Experience working in a fast-paced, dynamic environment with the ability to prioritize and manage multiple initiatives simultaneously.
Lead a team of Customer Success Managers who own the customer relationships through support, product adoption, value realization and growth
Manage your team to achieve set NRR, NPS and satisfaction metrics by developing and maintaining strategic processes and workflows
7+ years of experience in customer success or related field, with at least 3 years in a leadership role.
Excellent communication and interpersonal skills, with the ability to develop strong relationships with customers and internal stakeholders.

Are you an experienced Customer Success Director looking for an opportunity to make an impact? We are looking for a passionate leader to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and executing strategies to ensure customer success and satisfaction. If you have a track record of success in customer success, we want to hear from you!

Overview The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. Detailed Job Description The Customer Success Director is responsible for developing and executing strategies to ensure customer satisfaction and loyalty. This role requires a combination of customer service, sales, and technical skills to ensure customer success. The Customer Success Director will work closely with customers to understand their needs and provide solutions to ensure customer satisfaction. The Customer Success Director will be responsible for developing and executing customer success plans, creating customer success metrics, and managing customer relationships. The Customer Success Director will also be responsible for identifying customer needs and developing strategies to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build and maintain customer relationships
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Knowledge of sales and marketing strategies
• Ability to identify customer needs and develop strategies to meet those needs
• Knowledge of customer service best practices
• Ability to manage customer relationships
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
• Knowledge of customer success strategies and tactics
• Ability to analyze customer data and develop customer success plans
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer success strategies and tactics
• Knowledge of sales and marketing strategies
• Knowledge of customer relationship management
Job Experience
• 5+ years of customer service or customer success experience
• Experience in sales and marketing
• Experience in customer relationship management
Job Responsibilities
• Develop and execute customer success plans
• Create customer success metrics
• Manage customer relationships
• Identify customer needs and develop strategies to meet those needs
• Provide customer service and support
• Analyze customer data and develop customer success plans
• Monitor customer satisfaction and loyalty
• Develop and implement customer success strategies and tactics