Customer Service Specialist On Remote Jobs in Arkansas

Enter and process accurate and timely orders using EDI and order requirements

Support administrative activities and act as a liaison to Business Development Managers and other support staff

1-3 years of experience in Customer Service

Strong written and verbal communication skills

This position does not have supervisory responsibilities for direct or indirect reports

Ensure accurate entry and delivery of client's items/policies to customers

Prior customer service experience a must.

Provides assistance to customers during all phases of the inventory process.

Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.

Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

Prepares and enters required client information/requests into department's database to document customer interaction and resolution.

Works under close supervision to answer questions regarding company products and services.

Opportunity to work remotely from home

Comprehensive benefits package including medical, dental, vision, life insurance, and more

2+ years of customer support/technical support experience in a customer facing role within a software company, preferably in a B2B environment

Excellent written and verbal communication skills

Experience with JIRA or similar ticketing system is a plus

Competitive pay rate of $20.00 to $25.00 per hour

Manage customer late lists and communicate with customers

High School education or equivalent preferred

At least 1 year of previous related experience and/or training is required

Strong communication skills, including telephone/email etiquette and active listening

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Answer outbound customer calls, emails, and chat

Other Knowledge, Skills and Abilities Required

Other Knowledge, Skills and Abilities Preferred

Minimum Years and Type of Experience:

Take part in training and other learning opportunities to expand knowledge

1+ years experience in a client-facing role, working for a company that is “customer obsessed”

Industry experience in biotech, life sciences, and/or health care is a plus

Experience taking a high-volume of inbound calls and/or chats is a plus

Exceptional verbal and written communication skills

Excellent organizational and multi-tasking capabilities in order to effectively handle heavy inbound call and email volume