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Customer Service Representative Lead Jobs

Customer Service Lead Jobs
By Shepard At Houston, TX, United States
Ensure a completion of all data entry prior to invoicing
Manage onsite CSR work schedule for assigned events
Demonstrate critical thinking, problem-solving, and research skills
3-5 years of experience in customer service or tradeshow operations
Excellent written and verbal communication skills
Intermediate to advanced math skills
Customer Service And Fulfillment Lead (Lead In Training)
By Instant Imprints Boise At Boise, ID, United States
Lead independently, self-manage, make smart decisions and proactively address issues in a professional manner.
Create and manage a production schedule, utilizing our ShopVox technology platform, that drives maximum efficiency.
Complete all other assigned tasks and responsibilities.
1+ years of related (ex. retail, print shop, graphic design, sign production or embroidery) experience preferred but not required.
Strong communication (written/verbal) and people skills.
Your Exceptional Qualifications For This Role
Customer Service Lead Jobs
By MaineHealth At Portland, ME, United States
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: A high school diploma is preferred.
Outstanding organizational and communication skills.
Basic computer skills sufficient to use Microsoft Word, email, and internet programs.
Performs all of the duties and responsibilities of the Core and Associate level position.
The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
Customer Service Lead Jobs
By Caron Callahan At New York City Metropolitan Area, United States
Manage and respond to all customer inquiries
Manage customer returns and exchanges
Manage wholesale fulfillment and coordinating shipping info/invoices with buyers as shipments go out
Maintain and manage recycling and trash
Ship and fulfill all online orders including scheduling pick ups for orders
Assist with and fulfill orders for online sample sale
Customer Service Lead Jobs
By Apollo Tyres Ltd At United States
· Support office admin with phone triage / management.
· Implement backorder management within SAP,
· Great data entry skills and attention to detail
· Associate or Bachelor’s degree preferred or relevant work and educational experience.
Main Responsibilities / Job Summary
Experience into Off-Highway Tyres (Agricultural & Industrial tyres)
Customer Service Lead Crewmember
By Avelo Airlines At Orlando, FL, United States
Maintain knowledge of federal and company requirements and provide customer education to ensure adherence to our standards.
Strong attention to detail and multi-tasking skills with excellent time management skills.
Facilitate check-in, boarding, and baggage management by validating customer documentation and maintaining strict adherence to on-time performance.
Deliver remarkable customer service by listening and effectively communicating while demonstrating knowledge of company standards.
Follow all Federal requirements and company standards
Demonstrate proficient use of computers and systems for prompt customer processing and accurate data entry.
Customer Service Lead Jobs
By Credo At United States
Interact weekly with the Zipline App to ensure all educational tools and knowledge stays up to date
Is aware of company process, policy and protocol and reaches out to their manager when clarity is needed
2 years of relevant experience in customer experience or comparable retail roles
A plus to have experience training others in a supervisory capacity
Proven ability to manage multiple deadlines and goal oriented
Provide quick and thorough responses to any customer inquires-leading with kind, thoughtful responses to ensure the highest satisfaction rating possible
Lead Customer Service Representative
By Circle K At Houston, TX, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Lead Customer Service Representative
By The Shield Companies At Centennial, CO, United States
Leadership / management experience, preferred
Answer and log calls from customers, technicians, and management in internal, secure system
Benefits (employee as well as family)
Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
6+ months of customer service and/or conflict resolution experience, preferred
Lead Customer Service Representative
By Holiday Stationstores At Austin, TX, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Lead Customer Service Representative
By Holiday Stationstores At Duncan, SC, United States
Thinking quickly and offering suggestions
Retail and customer service experience
Sales associate or cashiering experience
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Work With Fun, Motivated People
401K With a Competitive Company Match
Customer Service Lead Jobs
By COPELAND At Greenfield, IN, United States
REQUIRED EDUCATION, EXPERIENCE, & SKILLS:
PREFERRED EDUCATION, EXPERIENCE, & SKILLS:
Must be able to interface with all levels of management, both internal and external customers
Manage and resolve HVACR wholesale customer issues elevated beyond the CSR level.
Coordinate with Sales, Operations, Logistics, and Finance where applicable.
High school diploma and one to two (1-2) years of customer experience
Customer Service Lead Jobs
By Amerisleep At Scottsdale, AZ, United States
Take pride in crafting a memorable customer experience.
Strong written and verbal skills
Excellent computer and typing skills
Experience with the Google Suite is a plus.
1-3 years of experience in a sales or customer service environment.
Take part in company Leadership Training.
Lead Customer Service Associate
By Southern States Cooperative At Culpeper, VA, United States
May serve as back up to management in their absence.
Works with the management team in the recruitment/hiring process of store employees.
Makes recommendations to management on the efficient operation of the store, policies, procedures, selection of merchandise, etc.
Receives and signs for deliveries from vendors. Obtains management approval on invoices and submits to appropriate parties for payment.
Communicates with the management team regarding customer requests and vendor-related concerns.
Actively participates in on-the-job training and/or coaching opportunities as required by management.
Lead Customer Service Representative
By DHL eCommerce At , Remote $22.36 - $35.77 an hour
Knowledge of DHLeC business fundamentals and business unit relationships.
Excellent verbal and written communication skills.
4-6 years related work experience. PHYSICAL DEMANDS:
Resolve customer related inquiries and issues including, but not limited to, duties and taxes, tracking, account maintenance, customs and data holds.
Provide various types of reports on both an ad-hoc and scheduled basis in support of Contact Center performance.
Maintain and update client information in DHLeCS systems as needed.
Customer Service Lead Jobs
By Pete's Fresh Market At Villa Park, IL, United States

TitleCustomer Service LeadPay GradeNon-ExemptMajor DepartmentFront EndMinor Department Front EndReports toFront End Manager, Store ManagerJob summary: The Front End Customer Service Clerk/Cashier is ...

Lead Customer Service Representative (B2C - Remote Opportunity)
By Nespresso At , New York, Ny $45,000 - $72,000 a year
Prior Supervisory or Management experience is highly desired.
Must have strong time management, organizational and communication (oral and written) skills.
Current or prior experience with project management preferred.
Proactively manage customer feedback and understand/ overcome customer dissatisfaction.
Perform additional duties or special projects as assigned by direct Manager.
2+ years of call center experience preferred.
Customer Service Lead Jobs
By Pete's Fresh Market At Crete, IL, United States

TitleCustomer Service LeadPay GradeNon-ExemptMajor DepartmentFront EndMinor Department Front EndReports toFront End Manager, Store ManagerJob summary: The Front End Customer Service Clerk/Cashier is ...

Lead Customer Service Representative (Lead Receptionist)
By Mission Veterinary Partners At , Castle Rock, 80109, Co $24 - $29 an hour
Required Knowledge, Skills and Abilities:
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Life insurance and other benefit options available for full-time staff
Prior experience in customer service/reception in veterinary field required.
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
Customer Service Lead Jobs
By NOW Courier Inc. At Indianapolis, IN, United States
Oversees the management of allocated accounts, ensuring that customer requirements are fulfilled.
Effective prioritization and time management skills.
Reports on customer feedback and service metrics, presenting data-driven insights to senior management.
May oversee and evaluate billing and operation records, ensuring daily logs are error-free and in compliance with customer requirements.
Analytical skills and problem-solving ability.
Skillfully convey information on a wide range of topics to a diverse target audience.

Are you looking for an opportunity to lead a team of customer service representatives and make a real impact? We are looking for an experienced and motivated Customer Service Representative Lead to join our team and help us provide exceptional customer service!

Overview A Customer Service Representative Lead is a professional who is responsible for leading a team of customer service representatives in providing excellent customer service. The Lead is responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. The Lead is also responsible for training and developing customer service representatives, and for providing feedback and guidance to the team. Detailed Job Description The Customer Service Representative Lead is responsible for leading a team of customer service representatives in providing excellent customer service. The Lead is responsible for ensuring that customer inquiries are handled in a timely and efficient manner, and that customer satisfaction is maintained. The Lead is also responsible for training and developing customer service representatives, and for providing feedback and guidance to the team. The Lead is also responsible for monitoring customer service performance, and for identifying areas of improvement. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to lead and motivate a team
• Ability to handle customer complaints
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software
• Ability to multitask
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or a related field
• At least 5 years of customer service experience
• At least 3 years of experience leading a customer service team
• Knowledge of customer service best practices
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics
• Knowledge of customer service trends
Job Experience
• At least 5 years of customer service experience
• At least 3 years of experience leading a customer service team
• Experience in training and developing customer service representatives
• Experience in providing feedback and guidance to customer service representatives
Job Responsibilities
• Lead a team of customer service representatives in providing excellent customer service
• Ensure that customer inquiries are handled in a timely and efficient manner
• Monitor customer service performance and identify areas of improvement
• Train and develop customer service representatives
• Provide feedback and guidance to the team
• Handle customer complaints
• Ensure customer satisfaction is maintained