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Customer Service Team Lead
Recruited by Maine Lobster Now 1 year ago Address Saco, ME, United States

Customer Service Lead Jobs

Company

MaineHealth
Address Portland, ME, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-09-23
Posted at 8 months ago
Job Description
  • Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
  • Ability to learn, remember, and explain the complex layout of the organization and the locations of services.
  • Schedule: MMC Main Lobby M-F 730a-400p Serves as a vital first contact for patients, visitors, or others throughout the organization. May be called upon to provide all customer service functions and must convey a friendly, compassionate, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
  • Experience: One to three years of experience in a health care setting is preferred. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving.
  • Basic computer skills sufficient to use Microsoft Word, email, and internet programs.
  • Position Summary
  • Ability to understand, interpret, and explain institutional policies and procedures.
  • Education: A high school diploma is preferred.
  • Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
  • Must maintain a positive outlook, high energy level, and pleasant demeanor.
  • License/Certifications: N/A
  • Performs all of the duties and responsibilities of the Core and Associate level position.
  • Outstanding organizational and communication skills.
  • Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
  • Ability to work independently (without direct supervision). Is proficient and demonstrates self-direction and initiative in performing role assignments. Able to identify resources both internal and external to the department.
  • Required Minimum Knowledge, Skills, and Abilities (KSAs)
  • The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.


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