Customer Service Lead Jobs

Job Summary
As a CS Lead, you will become a high-impact leader and ultimately help us expand our team as the business grows. You will be part of a growing and developing a customer service team that provides high-quality customer service through clear, helpful and proactive support to our clientele
Responsibilities and Duties

• Be a brand ambassador at all times. We are looking for an ambitious and intelligent professional who wants to be part of building a great company and culture.
• Be a problem solver.
• Take part in company Leadership Training.
• Provide support and answers to customer inquiries via phone, email, and online chats. You’ll be the go-to for all questions regarding product information, order placement, and order follow up.
• This hands-on training will teach you the essentials of customer service, sales, team development, cost control, ROI reports, online promotions, and more.
• Understand the company’s full line of products as well as the technology and terminology behind them.
• Be an effective communicator. Listen, learn, and engage customers to educate them on our products and brand values.
• Manage multiple customer accounts.
• Maintain professional and friendly communications.
• Assist in optimizing the performance of our customer service team. Suggest ways to improve process efficiency while maintaining outstanding customer service.
• You’ll assist with tracking all costs, sales, employee hours, and foot traffic.
• Take pride in crafting a memorable customer experience.
• Make a meaningful impact on customers’ lives.

Qualifications And Skills

• English language proficiency (written and spoken).
• Strong written and verbal skills
• Customer Service Skills
• Availability to work weekend and holiday hours is required.
• Ability to multitask in a fast-paced environment
• Excellent computer and typing skills
• Goal and growth-oriented
• Positive attitude
• Highly organized
• Must be flexible and adaptable in order to anticipate customer needs and interests.
• Experience with the Google Suite is a plus.
• An outgoing and infectious personality who can generate product excitement in any environment.

Requirements

• Benefits and Perks
• Must be authorized to work in the U.S.
• Performance bonuses and merit-based pay increases
• Competitive compensation
• 1-3 years of experience in a sales or customer service environment.
• 4-year degree preferred
• Two weeks of PTO per year
• Professional development and training
• Medical benefits

Powered by JazzHR