Customer Service Agent Remote Jobs in Arkansas

Position: Remote (Medical/Healthcare) Customer Experience Agent

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Location: United States - Work-at-home

Skills And Experience You Need

More than one year of previous customer service experience

Experience working in a fast-paced environment

Full healthcare benefits available at 30 days of employment

Refined verbal and written communication skills.

Proficient knowledge of computer applications

Work from home (remote) experience

Transferable skills within Prime or within the healthcare field

Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

1 year of customer service experience

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

Strong PC Skills with ability to navigate multiple software systems simultaneously

Knowledge of proper phone etiquette and handling skills

Receive competitive compensation and comprehensive benefit plans

Take advantage of continuing education and advancement opportunities

Strong communication skills, both written and verbal

Basic computer and keyboarding skills

Knowledge of Epic RC/EMR system preferred

Work from home (remote) experience

Transferable skills within Prime or within the healthcare field

Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

1 year of customer service experience

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

Strong PC Skills with ability to navigate multiple software systems simultaneously

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.

Excellent written communication skills; attention to detail, data accuracy and speed.

Well-versed in fast response data entry communication

Provide support to the member servicing various product questions and/or issue resolution via inbound calls.

Provide timely, efficient and accurate follow up to user questions or issues.

-Provide knowledgeable answers to questions about product, pricing and availability

-Data entry in various platforms

-Must pass a skill assessment and background check

-At least 1 - 3 years' of relevant work experience

-Excellent phone etiquette as well as verbal, written, and interpersonal skills

Work for top brands like Peloton, Louis Vuitton, Carnival Cruises, and more!

Work from home (remote) experience

Transferable skills within Prime or within the healthcare field

Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits

1 year of customer service experience

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

Strong PC Skills with ability to navigate multiple software systems simultaneously

Work from home (remote) experience

Transferable skills within Prime or within the healthcare field

Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits

1 year of customer service experience

Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

Strong PC Skills with ability to navigate multiple software systems simultaneously

Excellent written and spoken communication skills

Strong computer skills- proficient in excel, dual screens and reporting

Good problem-solving, analytical, and team working skills

Strong attention to detail and the ability to multitask with multiple applications at one time.

Two to four years of relevant experience (including equivalent military experience)

Good knowledge of concepts, practices, policies and procedures of banking products and services

Effective telephone and interpersonal skills

Strong problem-solving and negotiation skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

High school diploma or equivalent