Customer Relationship Management Coordinator Jobs

Knowledge and experience of the luxury market

Excellent managerial skills in culturally diverse work environment

Create analytics to develop and launch suitable digital marketing initiatives in partnership with Sales Performance and CRM Manager and Marketing team.

Manage client gifting programs in collaboration with Trade team

Relationships focused: collaborative, partnering and influencing skills

Strong communication skills, and able to share the vision to inspire and engage

5+ years experience in email marketing, hands on experience with customer journey orchestration technologies is a plus.

Expertise in customer marketing email, SMS, and push campaigns, including onboarding, education, cross-sell, and customer life cycle.

Experience implementing internal systems into customer communications channels.

Advanced knowledge of Relational Databases

Demonstrated experience/ability leveraging segmentation tools.

A passion for identifying key insights about our customers, and experience translating insights into clear marketing briefs.

- Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.

- Collaborate with stakeholders to understand business needs and translate them into clear and actionable Salesforce requirements.

- Create detailed documentation of business requirements, process flows, and solution designs.

- Proven experience as a Salesforce Business Analyst, preferably 5 years of hands-on experience.

- Salesforce certification(s), such as Salesforce Administrator or Salesforce Certified Business Analyst, is a plus.

- Proficiency in documenting business requirements, process flows, and solution designs using industry-standard tools.

Strong knowledge and hands-on experience with CRM, MarTech, and AdTech implementations and integrations.

Dive deep into CRM, MarTech, and AdTech architecture, understanding their functionalities and capabilities.

Create functional requirements as an input to application design.

Collaborate with internal teams, including Sales, Marketing, IT, and Operations, to understand business requirements and translate them into effective architectural solutions.

5+ years of experience with CRM systems – Salesforce, Microsoft Dynamics, Oracle, and/or SAP.

Proficiency in analyzing complex business requirements and translating them into architectural solutions.

3 to 5 years of Customer Service or Account Management experience

Excellent stakeholder management skills at all levels of organization including executive management

Effective decision-making and change-management skills

Strong project management and organization skills

Lean/ Six Sigma (First Choice) experience and/or certification desired

Deploy account strategy and tactical plans for customer portfolio, aligning with the Regional Sales Manager (RSM).

·Manages day-to-day administration and management of the CRM platform.

·Establishes and maintains scalable processes to ensure best practices in campaign and lead management.

·Establish and maintain scalable processes that ensure best practices in campaign and lead management.

·Provides technical support for day-to-day operations, infrastructure, and configuration management.

·CRM System Administration and Management -

·Must have advanced knowledge and experience in the following:

Demonstrated excellent written and verbal communication skills with proven client-facing experience.

2+ years of experience managing software implementation, workflows, delivery, and integration projects at a SaaS, CRM or Marketing company .

Strong documentation skills with the ability to create process and systems documentation in a clear, concise, and precise manner.

Experience with paperless processes or e-Sign (Electronic Signature) workflow solutions.

Highly organized with the ability to prioritize quickly and redirect resources when needed by customers and/or internal requirements.

Experience in CRM systems, SaaS, software implementation or a fast-growing startup is preferred.

 Experience in the set up and management of cloud based CRM platforms, ideally HubSpot

 Complete management of HubSpot CRM integrations for SCS clients

 Contact list management and report creation support

 Analytical skills suitable to campaign measurement and knowledge of key marketing campaign metrics

 Logical thinking, comfortable with data management

 Create and manage landing pages, forms, workflows, email campaigns, including the template

Knowledge and understanding of CRM systems' operations

Experience in supporting and administering CRM systems and their users (communication, reports and dashboards, Process Builder, system integrations)

Knowledge of the Russian language is a big plus

Knowledge of CRM solution implementation methodologies

Ability to manage connections between departments in CRM

Skill in building analytical reports

OTHER RESPONSIBILITIES, AS ASSIGNED (20%)

• Ad-hoc responsibilities as needed to support the Digital Marketing team

• Strong project and program coordination skills.

• Keen attention to detail and exceptional QA skills.

• Strong writing, proofreading and interpersonal communication skills.

• Excellent organizational skills and ability to juggle multiple tasks on deadline.

CRM manager – permanent position

- 3+ years’ experience in CRM and Omnichannel environment.

- Extensive knowledge of Salesforce Marketing suite is required.

- Knowledge of Google Analytics and Excel is required.

- Knowledge of French is a plus.

- Knowledge of SQL basics and Tableau is a plus.

Required Knowledge, Skills And Abilities

Sales or tele-sales experience preferred.

Publishing, advertising or media experience

1-2 years of call center, customer service, or sales experience.

Excellent written and verbal communication skills

Accountable to maintain, cultivate and grow the assigned category of business.

3 or more years of experience in MS Dynamics 365 CRM

Current Dynamics 365 implementation and support experience.

Dynamics 365 CRM Business Analyst Lead

Knowledge of emerging revenue management and distribution technology.

Bachelor's Degree in business, finance, hospitality, or related field; and/or equivalent combination of education and experience.

This position supervises the Customer Relationship Management Team.

Supervise all direct client communication to guarantee customer relationship management initiatives are optimized, accurate, on-time and within budget parameters.

Deep understanding of revenue management, marketing, and distribution channels.

Strong understanding of hospitality management programs and systems.

Strong analytical and project management skills required; comfortable preparing and delivering reports for stakeholders.

Proven success in working with creative and media planning agencies using strong briefing, project management, creative development, data management.

Identify and prioritise opportunities to improve the customer engagement and experience across all touchpoints.

Experience in customer experience, CRM, or a related field from a luxury fashion background.

Experience in multi-channel and discipline communication touch points that drive retention and educate customer acquisition.

Understand the potential of their customer database and drive revenue to meet ambitious revenue growth plans.

3-5 years of experience in CRM management.

Excellent project management skills with the ability to handle multiple projects simultaneously.

Proven work experience as a CRM Manager or in a similar role.

Proficient in data management and data-driven decision-making.

Manage the end-to-end implementation, configuration, and customization of the CRM system (e.g., Salesforce, HubSpot, or similar platform).

Collaborate with cross-functional teams, including sales, marketing, and customer service, to define CRM requirements and align business objectives.

Bachelor's degree in Computer Science, Information Systems Management, or a related field.

Familiarity with DevOps/release management processes.

Collaborate with stakeholders to gather and analyze business requirements, translating them into practical process solutions within the CRM landscape.

Facilitate the business's understanding of system capabilities.

Offer guidance on test plans, test cases, and test scripts, ensuring comprehensive coverage of CRM functionality for required business processes.

Minimum of 2 years of experience in CRM system configuration, including validation rules, flow, and security controls.

Understanding of how CRM systems handle customer lifecycle management for sales, marketing, and service processes.

Facilitate regular communication including status updates and finding the right people to answer questions and clarify requirements.

Ability to navigate multiple personalities and sometimes contradictory ideas during requirements gathering and analysis.

Software experience in the MS Office Suite, Rally PPM, and Enterprise CRM (Salesforce, Dynamics, etc.).

Three or more years Business Analysis experience in a Scrum or similar Agile team environment.

Participate in sprint planning meetings to provide insight into work in progress, backlog efforts, impediments & risks, etc.

Working knowledge of Project Management

5+ years of Dynamics Administration experience

Experience with Azure and Dynatrace

PMP Plus experience with Dynamics business workflow

Experience working on multiple implementations

Manage security, users, roles, profiles, groups, queues, and other Microsoft Dynamics setup options as necessary.