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Customer Experience Strategy Consultant Jobs in Illinois

Senior Manager, Customer Experience Strategy
By GoHealth At Illinois, United States
Proven change management and leadership skills
Management consulting, venture capital or private equity firm experience
Knowledge of or experience in the Healthcare industry
Manage and develop team members, creating an effective, multi-layered organization with future leaders
5+ years of work experience
3+ years experience leading and building driven, successful teams
Customer Experience Journey Design Consultant (Remote - Home-Based Worker)
By Allstate At Chicago, IL, United States
Organizational and time management skills
Apply Allstate’s Customer Value Proposition & Customer Experience Global Standards to help shape the design of future-state customer journeys
Bachelor’s degree or equivalent experience
2 or more years of related experience
Ability to manage multiple projects / programs at a given time
Demonstrates clear, concise, and effective presentation and written communication skills
Customer Consultant Jobs
By Peoples Gas At Chicago, IL, United States
Benefits including medical and prescription, dental, vision, retirement and more
1+ years Customer Service Experience
Competitive pay starting at $22.74 per hour
Paid time off after 1 year of service
Proficient at understanding verbal and written Spanish language
High School Diploma, HSED, or GED

Are you looking for an exciting opportunity to help shape the customer experience strategy of a leading organization? We are looking for a Customer Experience Strategy Consultant to join our team and help us create an exceptional customer experience. You will be responsible for developing and executing strategies to improve customer satisfaction, loyalty, and engagement. If you have a passion for customer service and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Experience Strategy Consultant is responsible for developing and implementing strategies to improve customer experience and satisfaction. They work with clients to identify areas of improvement, develop strategies to address those areas, and then implement those strategies. They also provide guidance and advice on customer experience best practices.

Detailed Job Description:

A Customer Experience Strategy Consultant is responsible for developing and implementing strategies to improve customer experience and satisfaction. They work with clients to identify areas of improvement, develop strategies to address those areas, and then implement those strategies. They also provide guidance and advice on customer experience best practices. They must be able to analyze customer feedback, identify trends, and develop strategies to address customer needs. They must be able to communicate effectively with clients and other stakeholders, and be able to present their ideas in a clear and concise manner.

What is Customer Experience Strategy Consultant Job Skills Required?

• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Ability to think strategically and develop creative solutions
• Knowledge of customer experience best practices
• Ability to work independently and as part of a team
• Knowledge of customer service software and tools
• Knowledge of data analysis and reporting

What is Customer Experience Strategy Consultant Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in customer experience strategy or a related field
• Experience with customer service software and tools
• Knowledge of customer experience best practices
• Ability to analyze customer feedback and identify trends

What is Customer Experience Strategy Consultant Job Knowledge?

• Knowledge of customer experience best practices
• Knowledge of customer service software and tools
• Knowledge of data analysis and reporting
• Knowledge of customer segmentation and targeting
• Knowledge of customer journey mapping

What is Customer Experience Strategy Consultant Job Experience?

• 5+ years of experience in customer experience strategy or a related field
• Experience with customer service software and tools
• Experience in customer segmentation and targeting
• Experience in customer journey mapping

What is Customer Experience Strategy Consultant Job Responsibilities?

• Develop and implement customer experience strategies to improve customer satisfaction
• Analyze customer feedback and identify trends
• Develop customer segmentation and targeting strategies
• Develop customer journey mapping strategies
• Provide guidance and advice on customer experience best practices
• Communicate effectively with clients and other stakeholders
• Present ideas in a clear and concise manner