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Customer Experience Operations Supervisor Jobs in Arkansas

Customer Experience Operations Senior Analyst
By Pirate Ship At United States
Change Management skills: Pirate Ship is a rapidly growing company where change is common.
Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.
Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.
Familiarity with CRM systems, customer data management practices, and workforce management software.
Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.
We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Senior Director Operations, Customer Experience
By Arcadia At United States
Builds, Maintains, and Executes Customer Experience scorecards and KPI management
Supervises a team to provide customer success, analytics, process mapping, and business requirements testing and execution for the Customer Experience department
Education required: Bachelor’s degree in business, technology, finance, or related field
10+ years’ work experience including supervisory/manager experience with one or more direct reports
Experience leading remote and/or global teams
Continuous improvement of both customer experience and service efficiency
Customer Experience Operations Manager
By Lemonade At United States
Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth
Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems
Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions
Excellent communication and collaboration skills
Ability to to work remotely
Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes
Senior Supervisor, Customer Experience
By Conduent At United States
Is accountable for functional, operational, and/or program management.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Has basic knowledge of other disciplines.
Director, Customer Experience Operations
By Amplify At United States
7-10 years of experience in Sales or Customer Success operations, revenue management, or a related field
Build and manage Customer Success operations processes, such as territory planning, forecasting, and pipeline management
Define revenue processes in Gainsight, including workflows for lead management, opportunity management, sales handoff, and revenue recognition.
Experience in the field of education, school / district leadership, educational publishing / technology
Bachelor’s Degree in business administration, finance, or related field
Experience with leading and training team members on new processes
Operations & Customer Experience Manager
By Forgotten Skincare At United States
A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER
Logistics & Supply Chain Management
Document all SOPs and organize accordingly in Guru knowledge base
3+ years of experience in FMCG / operations – preferably cosmetics
Experience in working independently and documenting processes
Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions
Pet Customer Experience Supervisor
By MetLife At United States
Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
Essential Business Experience and Technical Skills:
Responsible for knowledge of MetLife Pet Insurance products and processes and possesses the ability to convey this information to team members
Excellent organizational, interpersonal, and communication skills, both written and verbal
Experience managing a team of inbound and/or outbound call center representatives
High School Diploma or equivalent
Customer Experience Operations Coordinator
By Navigate360 At United States
Detail oriented with strong organizational and time management skills.
Maintain the internal Customer Experience knowledge base and Sharepoint; document processes.
Bachelor’s degree in a related field or equivalent combination of education and experience
Strong storytelling abilities, verbal, and written communication skills.
Master’s degree in a related field or equivalent combination of education and experience
Monitor and triage inbound Cases in the Customer Experience team queue in SFDC.

Are you an experienced Customer Experience Operations Supervisor looking for a new challenge? We are looking for a motivated individual to join our team and help us provide an exceptional customer experience. You will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, and driving operational excellence. If you are a customer-focused leader who is passionate about delivering exceptional service, this could be the perfect opportunity for you!

Overview:

The Customer Experience Operations Supervisor is responsible for leading a team of customer service representatives and ensuring that customer inquiries and complaints are handled in a timely and efficient manner. The supervisor is also responsible for developing and implementing customer service policies and procedures, as well as providing feedback and coaching to team members.

Detailed Job Description:

The Customer Experience Operations Supervisor is responsible for overseeing the daily operations of the customer service team. This includes monitoring customer inquiries and complaints, ensuring that customer inquiries are answered in a timely and accurate manner, and providing feedback and coaching to team members. The supervisor is also responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Additionally, the supervisor is responsible for monitoring customer service metrics and providing reports to management.

What is Customer Experience Operations Supervisor Job Skills Required?

• Excellent customer service and communication skills
• Ability to lead and motivate a team
• Knowledge of customer service policies and procedures
• Knowledge of customer service metrics and reporting
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to analyze customer feedback and develop solutions
• Knowledge of customer service software and systems

What is Customer Experience Operations Supervisor Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Excellent organizational and problem-solving skills

What is Customer Experience Operations Supervisor Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
• Knowledge of customer service policies and procedures

What is Customer Experience Operations Supervisor Job Experience?

• At least 5 years of experience in customer service or related field
• Experience in leading and managing a team
• Experience in developing and implementing customer service policies and procedures

What is Customer Experience Operations Supervisor Job Responsibilities?

• Monitor customer inquiries and complaints and ensure that they are handled in a timely and efficient manner
• Develop and implement customer service policies and procedures
• Monitor customer service metrics and provide reports to management
• Provide feedback and coaching to team members
• Analyze customer feedback and develop solutions
• Ensure that customer service standards are met